IT Associate Organizational Setting and Work Relationships Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment. – In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints. – Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs. – Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures. – Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment. – Provide each office, where equipment is installed, with full information for their asset management records. – If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement. – Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring. – Add or remove users from the Network. – Assist in the maintenance of accurate records of users and usage of the Network. – Carry out minor hardware maintenance. – Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment. – Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies. – Decide on appropriate resolution to incidents / problems. – Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses Information Technology; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems. Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage. Functional Skills TR-Training – Virtual and face to face IT-Computer Literacy IT-Microsoft Office Productivity Software (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

QUALIFICATIONS REQUISES :

•  3 années d’expérience globale avec diplôme d’études secondaires ou 2 ans d’expérience de travail pertinente avec baccalauréat ou équivalent ou supérieur ;
•  Avoir un diplôme/certificat en Informatique serait un atout ;
•  Expérience pertinente à la fonction ou en particulier sur les systèmes informatiques, les systèmes satellites PAMA, les PABX, les routeurs Cisco et les modems satellites ;
•  Maîtrise de la langue Française et avoir une bonne connaissance de l’anglais serait un atout ;
•  Proactivité et.

Compétences souhaitees :

•  Expérience pratique avec les systèmes sans fil et VoIP, l’électricité, serait un atout. Une expérience antérieure de travail avec une agence des Nations Unies / en particulier le HCR est un avantage ;
•  Avoir des très bonnes Connaissances informatiques : Matériels et logiciels ;
•  Logiciel de productivité IT-Microsoft Office 0365 ;
•  Gérer le parc informatique d’interconnexion, postes de travail ;
•  Faire montre de discrétion et savoir gérer des dossiers confidentiels sensibles ;
•  Être disponible, flexible et capable de travailler sous pression, en équipe, dans un milieu multiculturel.

Compétences fonctionnelles :

•  Maitrise de l’outil informatique et ses applications ;
•  Logiciel informatique-Microsoft Office ;
•  Capacite a installer et configurer les équipements réseaux (de type switches, routeurs) ;
•  gestion stock IT.

4. COMPETENCES REQUISES:

Compétences de base:

• Responsabilité ;
• la communication ;
• Conscience organisationnelle ;
• Travail d’équipe et collaboration ;
• Engagement envers l’apprentissage continu ;
• Orientation client et résultats.

Compétences transversales :

• Esprit d’analyse ;
• Innovation et créativité ;
• Sensibilisation technologique.

Gérer le parc informatique d’interconnexion, postes de travail
I

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

IT-Computer Literacy, IT-Microsoft Office Productivity Software, TR-Training – Virtual and face to face

Certifications

Information Technology – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn’t require a functional clearance

POSTULER