Department : IT

Supervisor/Title : Head of Office

Job summary :

Ensure systems integrity; Assist in design and developing solutions for information Management; Coordinate computer training; trouble shoot and ensure availability of network resources to all users.

Roles & responsibilities :

Result Area 1 – Network and System Administration and Maintenance :

• Maintain integrity and security of software and data stored in network servers retaining high availability to users ;
• Maintain user accounts and ensure they have relevant access rights for secure connection to Internet and network shared resources ;
• Participate in new network design and installation and provide backup support to maintain them ;
• Ascertain systems requirements and make recommendation for upgrade ;
• Ensure all computer equipment are properly safeguarded from virus attack and distribute periodic updates of the anti-virus to sub-offices ;
• Provide support for email messaging systems and liaise with external parties to minimize downtime ;
• Uphold and ensure the MIS standards and policy are adhered to at all times.

Result Area 2 – Data Security and Management :

• Conduct and document (log) weekly and monthly backups (Onsite and Offsite) as per the CARE Somalia IT Policy ;
• Conduct and document monthly restore tests as per the CARE Somalia IT Policy ;
• Provide Support in the maintenance of all web-based Document Repository Systems (Minerva and TheVillage).

Result Area 3 – Information System Development and Solutions :

• Assist in designing and developing information management and decision support systems ;
• Maintain high availability of database systems and Intranet to users ;
• Assist in reviewing the existing systems and make/suggest relevant improvement where necessary in line with CARE Somalia IT standards ;
• Participate in all IT implementation projects.

Result Area 4 – Training :

• Liaise with supervisor to design training materials on the mission’s standard applications ;
• Plan and coordinate the annual Information Technology training calendar ;
• Conduct computer training to departments and project staff on appropriate software packages with the help of Interns and assistant MIS officer ;
• Conduct a training need assessment with the help of Staff Development unit and ensure appropriate training is provided.

Result Area 5 – Helpdesk (End User Support) :

• Ensures that the missions hardware is appropriate and well maintained ;
• Manage and coordinate the MIS help desk ensuring timely response and efficient service is provided to users ;
• Plan, schedule and coordinate hardware servicing and maintenance to all Computer Hardware and Peripherals ;
• Assess, coordinate and ensure timely solutions are given for all ad-hoc reported hardware and software problems ;
• Manage all external repair work in line with mission CARE Somalia IT Policy ;
• Supervise and provide guidance to direct reports.

Result Area 6 – Perform any other relevant duties assigned by the Supervisor

Required qualifications :

Experience :

• Should at least have a Diploma in Computer Science or equivalent ;
• 2-3 Years of experience in similar positions ;
• Skills in computer desktop applications including Word processing, Spreadsheet, Presentation and Database application software ;
• Skill in hardware maintenance and servicing (Desktops, Laptops, Printers etc.) ;
• Skills in Software, Web development and Relational Database Systems ;
• Fluent in Verbal and Written English ;
• Experience in conducting computer training.

Critical Competencies :

• Excellent communication skills ;
• Great Inter-Personal Skill (People Focused Person) ;
• Detailed oriented and possess analytical skills ;
• Initiative ;
• Team player ;
• Proactive and reliable ;
• Stress tolerance ;
• Planning and organizational skills ;
• Attention to detail ;
• Be able to demonstrate a high level of integrity ;
• Able to work with limited supervision.

Contacts/key relationships :

Internal Contacts :

• IT Manager ;
• Head of Office –Mogadishu ;
• All Departments ;
• All Project Offices.

External Contacts :

Vendors (ISP, Suppliers and other Service Providers)

Working conditions :

While the position is based in Mogadishu, it is expected that occasional travel to the field offices is necessary.