WFP is looking for an  IT Operations Officer, FT-NOA

About WFP :

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations.

WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.

Organizational context :

This job is found in Addis Ababa Country Office. The Jobholder reports to a more senior Information Technology (IT) Officer, Country Director or the designate.

Jobholders operate with minimal supervision and provide guidance to junior staff to ensure that objectives are achieved. They are responsible for a broad range of daily activities, analytical work and deliver technical support by modifying existing systems and resolving straightforward issues/problems. They also develop and/or support the usage of systems and applications, data and databases.

Job purpose :

To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

Key accountabilities (not all-inclusive) :

1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards ;
2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them ;
3. Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required ;
4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations ;
5.  Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders ;
6. Develop technical skills and knowledge, and build awareness of industry developments.
7. Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them ;
8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC ;
10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
11. Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support ;
12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis ;
13. Follow operational plans and deliver resource requirements at the onset of an emergency ;
14. Other as required.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE :

• Has assisted in the design and implementation of ITIL service management systems for handling customer requests ;
• Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community ;
• Has assisted with the specification, development, research and evaluation of client standards.

Standard minimum qualifications :

Education & Experience :

University Degree with 2 years of professional experience in a related field, preferably in Computer Science, Information Technology, OR a master’s degree with at least 1 year of professional experience in a related field. Trained on Microsoft Windows Server 2016 Operating System Platform; Cisco Certified (CCNA), Trained and Certified on Wireless Network infrastructure.

Language :

Fluency in both oral and written communication in English. Knowledge of the local language is added advantage.

4Ps Core organisational capabilities :

Purpose :

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives ;
•  Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners) ;
•  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission ;
•  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People :

• Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs ;
•  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment ;
•  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills ;
•  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance :

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work ;
•  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors ;
•  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities ;
•  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership :

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles ;
•  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners ;
•  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders ;
•  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

Position duration :

One year with possibility of extension

How to apply :

WFP is an equal opportunity employer. Female candidates meeting the above qualifications are encouraged to apply on-line through WFP recruitment website.

This VA is open ONLY to Ethiopian Nationals.

Public access (for external VA): http://www1.wfp.org/careers/job-openings

WFP staff access (for internal VA): http://newgo.wfp.org/services/e-recruitment

Please note that WFP does not charge a fee at any stage of the recruitment process. Only qualified candidates will be contacted.