Get to know us :

At Virgin Australia, we want to ensure our workforce is representative of the communities in which we live, work and fly.

Virgin Australia proudly employs many Aboriginal and Torres Strait Islander people and want to continue our work to be considered an Employer of Choice for our Indigenous communities around the country.

Virgin Australia is partnering with Diversity Dimensions to provide Guest Service Agent roles for Aboriginal and Torres Strait Islander people. Diversity Dimensions support with a tailored recruitment process, to set you up for success in these roles.

Get to know the role :

As a Virgin Australia Guest Service Agent, you will be a brand ambassador. Our team are passionate and collaborative professionals with a dedication for excellence in customer service. You will be dedicated to creating a unique and rewarding experience for our guests in every situation.

Our Guest Service Agents :

• Ensure superior safety and service procedures are maintained;
• Provide highly polished and professional customer service at our airport terminals;
• Greet our guests with a smile and direct them as they arrive to the airport;
• Assist guests with the check-in process, rebooking flights, and handling flight disruptions and cancellations;
• Keep our guests up to date on their flight status through boarding gate announcements;
• Assist with boarding and disembarking our guests – ensuring a memorable and quality experience;
• Assist special needs guests;
• Communicate with and work alongside fellow ground and cabin crew who love their role as much as you!

To Apply You Will :

• Be 18 years of age or over;
• Identify as Aboriginal or Torres Strait Islander;
• Be a confident communicator;
• Demonstrate strong computer skills;
• Polished grooming;
• Have the ability to work a rotating shift roster.

Please note our Guest Service Agent positions are part time opportunities. A minimum of 25 hours per week is guaranteed, however you will have the opportunity to work extra hours and overtime. Shifts are allocated on a rotating roster across 365 days a year, including early starts, late finishes, weekends and public holidays.

Further information regarding our minimum requirements can be found here.

Why you will love working for Virgin Australia;

• Join Skytrax’s Best Airline and Airline Staff in Australia/Pacific for 2017!
• Heavily discounted flights and industry benefits;
• Diverse development opportunities;
• Ongoing training and support programs;
• Full uniform provided;
• Free airport parking whilst on duty.

Ready to embark on a new and exciting career with virgin australia?

If you’re of Aboriginal or Torres Strait Islander descent and are ready to join this collaborative team that make a real difference to the customer experience of an award-winning airline, then we want to hear from you. Please follow the link below to submit your application online.

Questions?

Virgin Australia is partnering with Diversity Dimensions. Diversity Dimensions will be the point of contact throughout the recruitment process and your application will be forwarded across to them for review.

For further information, please email gsoulintzis@diversity-dimensions.com.au