Get to know us:

Velocity Frequent Flyer is the award-winning loyalty program of Virgin Australia. We have the best talent, doing the best work of their lives with meaning. Our continuous focus on our members is what unites us and sets us apart in our vision to be the Australia’s most loved loyalty program.

Get to know the role :

Velocity Frequent Flyer is completing a large scale digital transformation that has changed the way we deliver experiences and interact with our members. Our website is our shop window and is a high profile member and partner facing product that Velocity is proud of.

The Website Product Manager role will own the Website roadmap and help transition Velocity Frequent Flyer’s website experience into a world class Digital Experience for our 9+ million members and our valued partners.

The role will join a ‘best in class’ digital function and drive a collaborative approach to meeting both our internal stakeholders and our member’s needs with a digital experience focused on smart, data driven, personalised experiences that delight users and achieve a step change in business metrics.

Get to know your day to day :

• Create and manage a digital product roadmap that builds successful customer-centric digital journey’s ;
• Build and prioritise a backlog of features and user stories on ;
• Articulate and incorporate a clear understanding of the market trends, competitors, user and product metrics to drive engagement and usage of the product experience ;
• Own and evangelise the product vision ;
• Collaborate with the overall marketing team and understand business problems and objectives, to deliver business outcomes on an ongoing basis ;
• Write business cases or justifications supporting the business objectives, user needs, product to market fit and ROI ;
• Oversee and make key decisions during the design thinking and development process, working with agile and lean methodologies ;
• Ensure the product backlog is regularly and efficiently prioritised and contains all relevant stories, acceptance criteria, and artefacts required for development ;
• Measure and report on performance post deployment ;
• Be responsible for business outcomes and KPIs associated with the revenue performance of the website as a key digital channel ;
• Work as part of an Agile Squad delivering impactful website releases that change our members and partner’s experience of Velocity.

Let’s get to know you :

To be successful in this role you will have :

• Previous experience working within an Agile squad team as a product owner, used to making decisions and working collaboratively to achieve great outcomes ;
• Proven experience working with and within a digital development environment ;
• Experience in using customer-centric design practices and good knowledge of design thinking ;
• Experience working for an enterprise level organisation or a company with a large technology stack and a process of continuous delivery ;
• Previous Experience of Adobe Experience Manager is highly regarded ;
• Competent user of web analytics suites like Google or Adobe Analytics and the use of digital analytics data to optimise digital experiences ;
• Proven experience owning and developing a digital roadmap for a product that addresses and constantly improves key customer journeys and business priorities ;
• Good working technical knowledge of digital website platforms and environments including foundational requirements like data layers, SEO and accessibility guidelines ;
• Team player with sound leadership and personable skills.

What you’ll get from us:

Let’s be honest – you skipped to the best part, didn’t you?! And why wouldn’t you with these benefits :

• Experience the Virgin Australia/Velocity Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family ;
• The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies ;
• See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why ;
• Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on ;
• Improve your Mind, Body and Soul with access to discounted fitness programs. We also offer discounted Corporate Health Insurance through multiple partners to suit your individual lifestyle.