We have a fantastic opportunity to join our Customer Disrupt Services team as a Customer Disruption Controller in a 12 month secondment.

About the role :

As a Customer Disruption Controller you will be responsible for the day of operations disruption recovery strategies pertaining to the re-accommodation of our guests. This role plays a critical link in disrupted guest communications through accurate and timely communications between the OCC and the Airports. Your goal will be to ensure the best possible guest experience during disrupt while controlling costs and protecting the longer-term interests of the Virgin Australia Group.

This role will also include :

• Providing guidance to guest services, GCC, Flight Change Team and other key frontline areas ;
• Working closely with other departments within the Operations Control Centre and wider business including partner airlines ;
• Being proactive in coordinating and implementing recovery strategies ;
• 24/7 operation, 12 hour shifts.

What you’ll need :

• Previous Airline experience (Sabre experience advantageous) ;
• An ability to adapt to the changing demands of the operation whilst driving a strong ‘one team’ culture ;
• Be able to demonstrate your ‘think customer’ and ‘determined to deliver’ attitude ;
• Solution focused mindset, confidentially putting forth ideas ;
• Ability to work under pressure in a fast paced, dynamic environment.

If this sounds like you, we’d love to hear from you today!

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