ICT Officer

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it. A flexible structure and global reach means we can quickly respond to our partners’ needs, while offering the benefits of economies of scale.

The Cluster is responsible to administer, provide support and oversight of the day-to-day management of the Project Field offices, both according to the client requirements and in line with UNOPS rules and regulations.

It is headed by the Cluster Director who has the overall authority and accountability for the performance of the Peace and Security Cluster on behalf of its clients.

There is a problem of weapons and explosive contamination in Mali, following historical and recent conflict. There is clear evidence of the presence of landmines, unexploded ordnance (UXO), improvised explosive devices (IED) and insecure stockpiles of weapons and ammunition (abandoned or neglected). There were more than 130 recorded victims of UXO since 2012.

The United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA) was established under Security Council Resolution 2100 and the mandate further developed under resolution 2164 and 2227. In accordance with these mandates, the United Nations Mine Action Service (UNMAS) has engaged UNOPS to implement a mine action programme in Mali.

The UNMAS-UNOPS mine action programme is seeking to:

• · Reduce the explosive threat to AFISMA/MINUSMA and United Nations personnel;
• · Enhance national capacity to mitigate explosive threats;
• · Improve the protection of civilians.

• Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
• Management of the ICT Section to ensure that all ICT systems, networks, hardware and software remain operational ensuring reliable ICT services in support of the programme. This includes, but is not limited to: Local Area Network (LAN) and, Virtual Local Area Network (VLAN), Video Telephone Conferencing, Data Encryption, Server Management, internet through VSAT and national internet providers and VHF networks.
• Ensure the security of data and information at all times though; the implementation of the Programme information security strategies, plans and procedures, provision of recommendations for improving current Information security systems, provision of information security training and monitoring/ maintaining; backup systems, remote storage, network security, LAN and VLAN security, data encryption, data integrity maintenance and data access control.
• Conduct regular reviews of all ICT systems, networks, hardware and software to ensure the Programme’s operational needs are being met in the most up to date, efficient, effective and secure manner.  Provide recommendations, priorities, costs and requirements specifications for required updates or corrective actions.
• Provide advice and management on the installation of upgrades and implementation of new technology including; feasibility assessment, provision of cost implications and benefits of recommendation for budget consideration; development of technical specifications, evaluation of tenders, development of implementation plans, advice on change management implications, supervision of the implementation and review of effectiveness of changes.
• Provide a HelpDesk service for fast resolution of all ICT customer issues.
• Work closely with MINUSMA and other UN Agencies ICT Focal Points to ensure integration of the programme and UNOPS systems into relevant systems;
• Maintain register of all ICT hardware, software and systems to ensure full asset management and timely replacement/upgrades as required.
• Conduct regular maintenance and serviceability checks to ensure all ICT equipment and systems remain functional.
• Responsible for ongoing training of programme personnel on ICT related topics to ensure personnel have sufficient ICT knowledge to perform their primary functions.
• Responsible for the supervision of ICT Section personnel including; establishment of section work plans, performance management, technical guidance and on-the-job training to ensure work standards are achieved in line with work objectives, assessment and recommendation of training needs to ensure skills are updated in accordance with relevant state of the art technology.

• Advanced University Degree (Masters Degree or equivalent) in in Information Sciences, Computer Science, Engineering or other relevant subject matter with an additional 5 years of relevant experience, or
• First level University degree (Bachelors Degree or equivalent) in in Information Sciences, Computer Science, Engineering or other relevant subject matter with an additional 7 years of relevant experience.

Work experience

Minimum of 5 years of working experience in information technology Systems management.

In addition the following skills are required:

• 5 years experience in IT Configuration Management including VLAN
• 5 years experience in Network Administration
• 5 years of experience in troubleshooting of information technology problems.
• 2 years of experience with network security;
• 2 years of ICT strategies development and implementation in challenging environments.
• 2 years experience in Microsoft Active Directory
• 2 years experience in Windows Server 2003/2008/2012

The following skills are desired:

• Experience in Video Telephone Conferencing Systems
• Experience in Telecommunications
• Experience in management of information security is an assets.

Language

• Fluent in written and spoken English
• Intermediate level of written and spoken French

• Integrity & Inclusion

•Treats all individuals with respect; responds sensitively to differences and encourages others to do the same.

•Upholds organizational and ethical norms.

•Maintains high standards of trustworthiness.

•Role model for diversity and inclusion.

• Strategic Perspective

• Partnering

•Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first.

•Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

• Results Orientation

•Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal.

•Actions lead to total task accomplishment through concern for quality in all areas.

•Sees opportunities and takes the initiative to act on them.

•Understands that responsible use of resources maximises our impact on our beneficiaries.

• Agility

•Open to change and flexible in a fast paced environment.

•Effectively adapts own approach to suit changing circumstances or requirements.

•Reflects on experiences and modifies own behaviour.

•Performance is consistent, even under pressure.

•Always pursues continuous improvements.

• Solution Focused

•Evaluates data and courses of action to reach logical, pragmatic decisions.

•Takes an unbiased, rational approach with calculated risks.

•Applies innovation and creativity to problem-solving.

• Effective Communication

•Expresses ideas or facts in a clear, concise and open manner.

•Communication indicates a consideration for the feelings and needs of others.

•Actively listens and proactively shares knowledge.

•Handles conflict effectively, by overcoming differences of opinion and finding common ground.

• Leading Self and Others

•Acts as a positive role model contributing to the team spirit.

•Collaborates and supports the development of others.

•Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilising appropriate leadership styles.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.