OUR MISSION
Chargel on a mission to make trucking more reliable, more efficient and more transparent in Francophone West Africa. The cost of moving goods in Africa is 5x the cost in developed countries. This is due to a lot of inefficiencies in the trucking
industry where shippers rely on middlemen to find transporters. The middlemen in return charge high commission at the
expense of both the transporters and the shippers.
Chargel is solving this problem by building a logistics marketplace platform that connects shippers directly to transporters and automates most of the processes throughout the transportation value chain.
OUR VALUES
We are obsessively customer-centric
We place our customers at the heart of everything we do. We fight hard to earn our customers’ trust and loyalty and are aware that it can take years to build a trustful relationship and only seconds to destroy it.
We celebrate our successes and learn from our mistakes as a team
As we embark on our journey, we are aware that only teamwork can help us succeed in our mission. As such, we celebrate all our successes and learn from our mistakes in order to move forward as a team.
We invest our time wisely
Our time is a very limited resource, we focus on investing it in only building solutions that benefit our stakeholders.
We focus on problems and don’t get attached to solutions
We understand that we are in this journey to help save problems. We are not afraid to challenge our own solutions when better solutions emerge.
HOW CAN YOU HELP US ACHIEVE THIS?
- Manage large amounts of outgoing and incoming phone calls.
- Sell our product and services to different stakeholders.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
REQUIREMENTS
- 3+ year’s of customer support experience or experience as a Client Service Representative
- Fluency in French and Wolof
- Willing to work outside regular working hours
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
QUALIFICATIONS:
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Are a diplomatic speaker.
- Have teamwork spirit.
