Rejoignez airBaltic, postulez pour le poste de conseiller de vente et de service dans le centre d’appels
Join airBaltic, apply for : Sales and Service Advisor in Call Centre
Apply for Sales and Service Advisor in Call Centre and add your own magic to our customers` experience. You will be a proud airBaltic ambassador, taking inbound calls from new and existing customers, booking flights, assisting in any queries and engaging with our frequent flyer members. You will be responsible to make every customer feel valued and individual to us. If you are deeply motivated by customer care and outstanding communication skills you are the right person.
We will entrust you to :
- Answer customer phone enquiries according to Service standards ;
- Make, handle and process reservations following ticketing rules and procedures ;
- Check and handle incoming customer enquiries ;
- Check and handle reservation system queues ;
- Sell airBaltic ancillary products and services ;
- Issue airBaltic traffic documents in accordance with airBaltic rules and procedures ;
- Support Travel agencies and Partner airlines with relevant information ;
- Process sales reports according to procedures ;
- Assist with customer queries in airBaltic social media channels (Facebook and Twitter).
What You will need to succeed :
- Fluent in Latvian, Russian and English ;
- Excellent interpersonal and communication skills ;
- Customer service oriented person ;
- Team player ;
- Ability to work under pressure ;
- High sense of responsibility and problem solving skills ;
- Computer literacy ;
- Understanding of social media channels and its role in customer communication will be an advantage.
Apply till September 06, 2021
AirBaltic is one of the most desirable employers in Latvia. For several years we have been recognized as the Top Employer in various nationwide surveys. Stable company with already 25 years of experience on the market and big promises for the future. We are dynamic and multinational – representatives from 24 nationalities are currently working with us. Our employees skills, knowledge, and competencies are the heart of our company’s performance management process.
Background check will be conducted on all applicants, as well as restrictions that prohibit the hire in accordance with the law “On Aviation” Article 57.1. paragraph 4 will be evaluated.
AS “Air Baltic Corporation”, Reg # 40003245752
*The basic conditions of remuneration policy will be discussed with candidates invited for an interview. As the company is dynamic in its operations, the remuneration as described above is valid only during the term of this advertisement and may change with the possible next job offer. Remuneration as described above is payable after probation period, for full shift, pro rata monthly depending on actually worked days.
Amata nosaukums latviešu valodā: Pārdošanas un apkalpošanas konsultants/-e