NRC recherche un assistant technique TIC, Libye
Job Description :
The purpose of the Technical Assistant position is to assist in the day to day implementation of ICT (Information, Communication and Technology) functions responsibilities.
Generic responsibilities :
- Adhere to NRC ICT policies, tools, handbooks and guidelines ;
- Assist with the implementation of the ICT function portfolio according to plan of action ;
- Prepare and develop status reports as required by management ;
- Ensure proper filing of documents ;
- Promote and share ideas for improvement of the support function ;
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
Specific responsibilities :
- Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting ;
- Ensures effective coordination of ICT help desk functions and provide support to NRC Staff ;
- Assist in roll out of new software or hardware to all devices ;
- Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the Logistics teams ;
- Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal time frame to management ;
- Conduct awareness sessions and ICT training]s when needed.
Generic professional competencies :
- Minimum 2 years’ experience working in a IT Support Function in a humanitarian/recovery context ;
- Previous experience from working in complex and volatile contexts ;
- Documented results related to the position’s responsibilities ;
- Fluency in English; reading, written and spoken English.
Context/ Specific skills, knowledge and experience :
- Bachelor’s degree in IT or equivalent
- Ability of keeping up to date with modern ICT trends
- Good communication and interpersonal skills
- Advance knowledge in Microsoft Office.