Maersk Line seeks to recruit a commercial feedering support
We offer :
Global opportunities. When you join Sealand Med & Europe; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas.
In this position you will have the opportunity to acquire skills and knowledge in the following areas :
- Customer Service & Sales related systems ;
- Exposure to multinational environment/culture ;
- Room for growth and development ;
- Enhancing personal skills ;
- Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations ;
- Team work, cross-functional management, & cross-cultural management.
Key responsibilities :
- Communications with customer being the front line of the commercial feedering customers ;
- Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction.
- Offer excel level of service to the customers with the aim of achieving long term business retention ;
- Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates ;
- Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices ;
- Administer back-office functions of the commercial feedering team in Copenhagen ;
- Proactively solve & prevent any issues may affect service delivery ;
- Execute assigned tasks and all other necessary systems update correctly and timely ;
- Understand and be familiar with local objective and KPIs and act in line with set targets ;
- Monitor agreed service levels and identify root cause when targets are not met ;
- Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding ;
- Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs ;
- Ensure to attend call from all internal & external customers and provide timely response of mail queries ;
- Be prepared to assist and/or perform tasks/work other than described in this job description ;
- To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for :
- An excellent team player ;
- Able to work under pressure ;
- Well organized, efficient and effective ;
- Strong interpersonal and communication skills ;
- Actively seek for continuous improvement ;
- Positive mind set ;
- Fresh graduate ;
- Finance work experience will be an advantage ;
- Strong process oriented approach to work and excellent attention to detail ;
- Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision ;
- Excellent Written and Verbal skills with people at all levels across the organisation in English.
