L’OMS recrute un Assistant support informatique, Brazzaville, République de Congo
OBJECTIVES OF THE PROGRAMME
The Information and Technologies Management Unit (ITM) provides information and technologies management services to WHO programmes at regional level including 47 WHO country offices in the African region. The Unit is also responsible for the formulation, implementation, and coordination of ICT strategies and policies in the region.
DESCRIPTION OF DUTIES
The incumbent, Collaborative Tools Engineering & Support, will assume the following responsibilities: • Act as the first level of support for collaborative tools by resolving issues and ensuring service quality is maintained. • Provide IT support including training for the African Region SharePoint and One WHO Global Intranet to SharePoint/Intranet Focal points. • Administer ITM intranet and SharePoint site and maintain site content. • Develop user guides on collaborative tools and provide training to end-users. • Stay up to date with Microsoft 365 good practices, new trends, and services. • Pilot alternative tools for enriching collaboration and engagement activities. • Collaborate with business analysis and dashboard design activities using tools such as Power BI. • Contribute to the design and implementation of new features and tools as required. • Develop user guides on collaborative tools and provide trainings to end-users. • Any other duties, commensurate with functions above, requested by the supervisor.
REQUIRED QUALIFICATIONS
Education
Essential: Completion of secondary school education and technical training in computer science or any other related field;
Desirable: Microsoft trainings/certifications will be an important asset.
Experience
Essential: A minimum of 10 years’ experience in delivering overall support in IT customer services and collaborative tools’ management and operations or website administration in public/private organizations.
Desirable: Experience with UN Agencies would be an added advantage.
Skills
- Experience with web servers and web hosting environments (e.g., IIS, Apache, Nginx).
- Proficiency in Microsoft 365 tools such as SharePoint, Teams,OneDrive, Exchange Online, and PowerApps.
- Knowledge of web analytics tools (e.g., Google Analytics), SEO principles andweb security best practices.
- Familiarity with content management systems (e.g., WordPress, Drupal).
- Experience with HTML, CSS, JavaScript, and responsive design principles.
- Strong skills in front-end frameworks such as React, Angular, Next and Typescript.
- Knowledge of back-end web development technologies, such as ASP.net, NodeJs,PHP, or Python.
- Familiarity with web development IDEs such as Visual Studio Code, PHPStorm, IntelliJ.
WHO Competencies
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Creating an empowering and motivating environment
Use of Language Skills
Essential: Intermediate knowledge of English. Expert knowledge of French.
Desirable:
The above language requirements are interchangeable.
REMUNERATION
WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at XAF 14,437,000 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
ADDITIONAL INFORMATION
This vacancy notice may be used to fill other similar positions at the same grade level
Only candidates under serious consideration will be contacted.
A written test may be used as a form of screening.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
For information on WHO’s operations please visit: http://www.who.int.
The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion)are strongly encouraged to apply for WHO jobs.
Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
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