Le Programme Alimentaire Mondial recrute un responsable de la transformation des affaires, SSA8, Nairobi, Kenya
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
About WFP :
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Standard minimum qualifications :
- Education : Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course ;
- Language : National Professional: Fluency (level C) in English language and the duty station’s language, if different.
Organizational context :
This position will be under the Kenya Country Office (KCO), Digital Tranformation Unit. The position is under an overall supervision of a Product Manager, Mobile Data Collection Applications. This position is for an initial duration of 5 months with possibility of extension.
Job holders at this level perform activities and analytical work of limited complexity supporting several business areas and maintaining contacts with business counterparts to bring business requests into IT. They use their limited technical knowledge and experience to assist in gathering and analysing business needs, and supporting solution delivery. Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and regular feedback on work performed.
Job purpose :
Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.
Key accountabilities (not all-inclusive) :
- Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies ;
- Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans ;
- Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change ;
- Test and analyze IT solutions and document the match against business requirements for quality and accuracy ;
- Maintain contacts with business counterparts to bring their requests into IT and keep them informed of actions ;
- Maintain up-to-date the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to support effective knowledge management ;
- Review how IT service levels align with SLAs for solutions or services focused on the business and alert service managers of discrepancies. Assist to survey business satisfaction with IT solutions and services ;
- Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions ;
- Adhere to processes and procedures for the Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.
4Ps core organisational capabilities :
Purpose :
- Understand and communicate the Strategic Objectives : Understands WFP’s Strategic Objectives and the link to own work objectives ;
- Be a force for positive change : Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners) ;
- Make the mission inspiring to our team : Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission ;
- Make our mission visible in everyday actions : Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People :
- Look for ways to strengthen people’s skills : Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs ;
- Create an inclusive culture : Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment ;
- Be a coach & provide constructive feedback : Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills ;
- Create an “I will”/”We will” spirit : Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance :
- Encourage innovation & creative solutions : Shows willingness to explore and experiment with new ideas and approaches in own work ;
- Focus on getting results : Consistently delivers results within individual scope of work on time, on budget and without errors ;
- Make commitments and make good on commitments : Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities ;
- Be Decisive : Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership :
- Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles ;
- Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners ;
- Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders ;
- Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
Functional capabilities :
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes. |
| Change Implementation, Project Management, Planning and Optimization | Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change. |
| Technical Expertise | Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. |
| Requirement Definition & Management | Exhibits thorough understanding of business areas and processes to define, prioritize and customize IT infrastructure solutions to requirements. |
| Strategic Account Management | Facilitates open communication and discussion with clients to assess and promote understanding of need for future changes in services, products and systems, resulting in overall client satisfaction. |
| Business Analysis | Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs. |
Desired experiences for entry into the role :
- Has performed user support activities resulting in timely, high-quality delivery of services to user community ;
- Has modelled data and information flows to document key decisions and results ;
- Has performed activities and analytical work of limited complexity supporting several business areas and maintaining contacts with business counterparts to bring business requests into IT solution ;
- Experience working with a broad range of data visualization, manipulation, reporting, and analytical tools ;
- Experience training users on data collection and/or visualization products ;
- First-hand knowledge of WFP operations and processes a plus.
Terms and conditions :
- Only shortlisted candidates will be contacted and advance to the next stage of the selection process ;
- The World Food Programme DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS ;
- WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways ;
- All employment is decided on the basis of qualifications and merit.
Deadline for applications :
- Applications for this position will close at 11:59 p.m. (East African Time) on the deadline date ;
- The deadline for recieving applications for this position is 13 September 2020.
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.