The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). Job holders typically report to a Programme Policy Officer or Head of Field Office.
At this level, job holders are expected to demonstrate responsibility and initiative to respond independently to various queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen operational problems on a daily basis. Job holders are expected to manage resources and coach and coordinate support staff.

To provide effective specialized support and technical analyses to policy and programme activities that effectively meet food assistance needs.

1. The staff member will be responsible for overseeing the allocation of complaints boxes to distribution sites, working in close collaboration with Field Monitors and Cooperating Partners (CP) ensuring that boxes are returned to the provincial capital on a two-weekly basis to ensure timely feedback of any notes received via the boxes ;
2. Log all issues raised and action taken in the central CFM management system (SugarCRM) analyse and categorise data and identify actions were needed ;
3. Liaise directly with CPs and other humanitarian partners as relevant on any issues raised through the boxes to close the feedback loop ;
4. Help CPs and Field Monitors raise awareness of the CFM components among affected populations and response partners ;
5. Attend coordination meetings and meetings with bilateral partners to ensure coordination of response to feedback and document action taken. Ensure CFM Manager is informed of updates to enable a relevant, effective Knowledge Management System (KMS) ;
6. Produce regular reports analyzing trends feeding up through food distribution help desks and complaints boxes ;
7. Support the adjustment of the communications and outreach strategy according to the needs of affected populations on the ground ;
8. Maintain regular communication with Programme to ensure programme changes are captured, shared with the CFM Manager to update in the Knowledge Management System (KMS) so that all CFM Operators have access to the latest, most accurate information ;
9. Work with the CFM manager to follow up on issues raised through the call centre at the local level – food related or liaise with clusters or specific actors as required ;
10. Maintain relationship with the National Institute for Disaster Management (INGC) and Ministry of Gender, Children and Social Action (MGCAS) – informing them of trends and sharing reports on a regular basis. Share any any issues reported regarding government services as part of the Idai response with head of sub-office to liaise with the relevant authorities ;
11. Ensure prompt referral of cases of sexual exploitation and abuse (SEA) to relevant Protection from SEA (PSEA) focal points to ensure timely action ;
12. Pro-actively identify areas for improvement of the CFM itself or the Idai response based on information received, sharing with the CFM manager for higher level recommendations ;
13. Other duties, as required.

Purpose :

• Understand and communicate the Strategic Objectives : Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change : Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team : Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions : Explains to teammates how each unit contributes to the overall WFP mission.

People :

• Look for ways to strengthen people’s skills : Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture : Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit : Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance :

• Encourage innovation & creative solutions : Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results : Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments : Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive : Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership :

• Connect and share across WFP units : Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships : Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable : Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships : Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

This section is optional to describe additional responsibilities & knowledge required for the specific job.

• Has worked with technical teams (i.e. nutrition, VAM, etc.) ;
• Has contributed to implementation of programmes ;
• Has observed or assisted with policy discussions .

Duration of assingment: 6 Months

Deadline of submission the applications : 17 August 2019