FHI 360 recherche un spécialiste des systèmes d’entreprise, Durham, USA

FHI 360 recherche un spécialiste des systèmes d’entreprise, Durham, USA

 

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies.  FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy.

Job Summary :

Oversees and manages the operational and information systems required for the efficient management of the Contract Management Services (CMS) department; develops and implements operational and information business systems and processes within CMS Department; leads and/or contributes to efforts to develop and improve department operations through efficient and effective integrated processes; implements common management platforms to leverage organization resources; serves as the department liaison with enterprise services that support and/or intersect with routine department operations and systems management.

Accountabilities :

• Provides input into design and specifications of CMS information systems and acts as department representative on assigned corporate or department management systems initiatives ;
• Recommends and/or implements enhancements to CMS systems in consultation with FHI 360’s Information Solutions and Services (ISS) department ;
• Develops and implements procedures for populating and validating information into CMS management systems (e.g., Salesforce, Microsoft Power BI management report suite, Federal Funding Accountability & Transparency Act (FFATA) reporting tool, Non-Disclosure Agreement (NDA) database) ;
• Develops and produces various management reports on key departmental functions such as quarterly sub-award reports, quarterly new award reports, quarterly Portfolio Management Team (PMT) portfolio updates, financial reports, etc. ;
• Develops and supervises the processes for uploading and maintaining CMS content on FHI360 Connect and in shared electronic workspaces ;
• Monitors content to accuracy and completeness; identifies content gaps and develops content or work with senior management to identify content owners ;
• Leads and/or participates with CMS management on design/use of information technology tools (e.g., department website, shared workspaces and others as identified) ;
• Liaises with FHI 360 ISS to analyze and develop systems solutions to department process issues, including development and/or review of relevant documentation such as user manuals and training materials ;
• Ensures CMS training library is kept current and accurate (includes prompting development of missing content and/or updates for organizational changes, and changes in contractual practice and/or regulations) ;
• Provides training on department information systems/repositories & policies/procedures ;
• Establishes a standardized archiving protocol of contract documents in department systems ;
• Develops and supervises the maintenance of a streamlined electronic records management system ;
• Oversees process to ensure order and safeguarding of electronic records and conduct periodic file reviews.

May also include the following assignments :

• Coordinates department participation in annual audit activities ;
• Supervises logistics support for CMS training events (department meetings, domestic & international training, etc.) ;
• Develops and implements department administrative procedures ;
• Ensures coordinated administrative support is in place as required to support contractual process flows ;
• Serves as liaison between department and other FHI support groups (e.g., IT, space committee, HR onboarding team, etc.).

Applied Knowledge & Skills :

• Applies knowledge of operational and administrative policies and procedures ;
• Strong critical thinking and analytical skills applied for problem solving ;
• Strong oral communication and business/technical writing skills ;
• Effective interpersonal skills ;
• Demonstrates proficiency in use of department management information systems, tools, processes and the associated computer software ;
• Demonstrates commitment to accomplishing high quality deliverables on schedule ;
• Ability to plan, coordinate and supervise diverse administrative and/or operational support services ;
• Ability to adapt to work environments in diverse cultural settings.

Problem Solving & Impact :

• Exercises judgment within defined procedures and practices to determine appropriate action and identify gaps ;
• Resolves issues and navigates obstacles to deliver work products in a timely manner ;
• Demonstrates analytical thinking and considers impact of actions ;
• Identifies potential process efficiencies and improvements ;
• Demonstrates ability to differentiate between situations which can be handled independently and those which require escalation ;
• Gathers, reviews, and analyzes information of various factors to implement corrective actions ;
• Completes tasks and addresses problems in accordance with priorities, policies, commitments, and departmental goals ;
• Decisions or actions may affect or impact the ability to achieve results and delay departmental timelines.

Supervision Given/Received :

• Leads or supervises other staff in the efficient operation and maintenance of CMS business procedures and information systems ;
• Contributes to business and operational decisions that affect the department and/or area ;
• Determines methods and procedures on new assignments or projects ;
• Supports performance management and professional development of direct reports, including ongoing feedback, coaching, and career support (as applicable) ;
• Typically reports to an Associate Director or Director.

 

 

Profil :

Education : Bachelor’s degree or its International Equivalent in Business Administration. Legal Studies or a Related Field.

Experience :

• Typically requires 5 years’ experience with with general business operations systems and documentation management ;
• Proficiency in Microsoft Office software, Microsoft Power BI, and SharePoint, general acclimation towards information systems, and Internet capabilities ;
• Experience with Salesforce and/or Costpoint preferred ;
• Demonstrated experience with organizational and project management procedures ;
• Must be able to read, write and speak fluent English ;
• Prior experience with International development, healthcare, or consulting industry preferred ;
• Prior work experience in planning and implementing administrative management processes ;
• Experience with concepts, practices and procedures of contracts management preferred.

Typical Physical Demands : Typical office environment. Ability to sit or stand for extended periods of time; ability to move 5-50 lbs.

Technology to be Used : Company provided computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

Travel Requirements : Less than 10%.

** or equivalent combination of education and experience.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

Apply here