ExxonMobil recrute un analyste de soutien aux applications informatiques, Curitiba, Brésil
Location : Curitiba, PR, BR
Company : ExxonMobil
Job Role Summary :
The IT Support Analyst will provide technical support to end users on various technical issues and problems relating to both in-house and vendor software. Responsible for documenting and resolving service tickets in a timely manner according to the Service Level Agreement (SLA).
Job Role Responsibilities :
- Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment ;
- Identifying/proposing fixes and automation opportunities ;
- Work with experienced team members, in order to troubleshoot, debug and upgrade existing software, identifying ideas to improve system performance and impact availability ;
- Providing proactive communication regarding system outages, issues or workarounds ;
- Participating in developing/updating functional specifications for programming changes ;
- Collaborate with other teams to develop solutions or complete changes/fixes ;
- Developing/updating documentation (System and user) ;
- Integrate software components and third-party programs. Independently install, customize and integrate commercial software packages.
Expected Level of Proficiency :
- Proven experience as IT Support Analyst ;
- Familiarity with Agile methodology ;
- Ability to learn new technologies ;
- Good verbal and written communication in English ;
- Ability to work remotely form customers and some team members ;
- Analytical and problem solving (troubleshooting) skills.
Technical Skills :
- Database skills – SQL, Oracle ;
- Knowledge experience with server and desktop operations ;
- Knowledge in other programming languages are a plus: Java, C/C++, PowerShell, etc.
Job Segment : Help Desk, Information Technology, Oracle, Database, Developer, Technology.
