ExxonMobil recrute un agent de support applicatif et analyste développeur

 

 

Location :  Curitiba, PR, BR

Company :  ExxonMobil

 

Job Role Summary :

The IT Support Analyst will provide technical support to end users on various technical issues and problems relating to both in-house and vendor software. Responsible for documenting and resolving service tickets in a timely manner according to the Service Level Agreement (SLA).   Supports timekeeping applications used at Manufacturing sites (refineries and chemical plants).  Job entails troubleshooting vendor and in-house developed applications, as well as working projects to deliver enhancements/new systems/retire old systems.

Job Role Responsibilities :

  • Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment ;
  • Identifying/proposing fixes and automation opportunities  ;
  • Work with experienced team members, in order to troubleshoot, debug and upgrade existing software, identifying ideas to improve system performance and impact availability, such as moving an application from on-premise to cloud ;
  • Providing proactive communication regarding system outages, issues or workarounds ;
  • Participating in developing/updating functional specifications for programming changes ;
  • Collaborate with other teams to develop solutions or complete changes/fixes ;
  • Developing/updating documentation (System and user) ;
  • Integrate software components and third-party programs. Independently install, customize and integrate commercial software packages.

 

Expected Level of Proficiency :

Key skills required :

  • Microsoft Data Base SQL experience ;
  • Developer experience (Java, C/C++, PowerShell, etc.) ;
  • Operation Troubleshooting Skills ;
  • Communication with global team and business contacts ;
  • Work Flexibility ;
  • Good English verbal & written communication skills ;
  • Ability to learn new technologie.

Desired, but not required :

  • Knowledge of modern technologies such as APIs and Cloud ;
  • Agile team experience / familiarity.

Job Segment : Technical Support, Application Developer, Developer, Java, Database, Technology.

 

Apply here

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