Velocity Frequent Flyer aspires to be ‘Australia’s most loved loyalty program’ and to be consistently delivering new ways for members to earn and engage with the program and one of the best ways for members to really stack up their points is to earn Points with a Financial Services Partner.

The role of Marketing Specialist Financial Services will lead the development, design and implementation of marketing programs for new and existing direct earn credit card partners. This multi-faceted role will drive the overarching marketing strategy for partners within your portfolio, balancing strategic initiatives and commercial requirements.

Responsible for embedding new financial partners into Velocity and working with existing partners to drive growth, exceptional stakeholder management will be required to deliver best in class outcomes – both with external partners and internal colleagues to ensure programs are member centric and achieve partner and Velocity financial goals.

Due to the diverse remit of the marketing team, there’s an expectation that from time to time you will work on initiatives beyond your portfolio – as ‘pitching in’ is what makes our team great :

• Working with the Velocity Marketing Leadership team, Financial Services Partnerships team and our Partners to identify and deliver customer growth strategies ;
• Lead and manage best practice end-to-end marketing campaigns for existing partners, developing customer and omni-channel experiences  ;
• Support our commercial teams to win and onboard new partners ;
• Leverage the power of Velocity’s Financial Services Partners to acquire customers and drive loyalty to Virgin Australia ;
• Socialise strategy to internal stakeholder and support peers with change management ;
• Embrace business change and actively participate in the strategy and implementation as we increase the use of automated solutions market to our members ;
• Develop a marketing plan and approach to response modelling, integration into existing lifecycle programs and the planning and delivery of ongoing marketing initiatives ;
• Consistently monitor reporting to measure campaign success and track against targets, continually looking for opportunities to optimise activity across eDM and paid media channels.

What we’re looking for :

• Tertiary qualifications in Marketing or a similar discipline ;
• 5 years + marketing experience in Financial Services and/or a consumer loyalty environment is preferred ;
• Experience in leading end-to-end direct marketing campaigns and paid media performance across acquisition and engagement ;
• Deep understanding of campaign reporting and ROI measurement, with proven capability in campaign performance optimisation ;
• Capable of working in CRM campaign management systems ;
• Exceptional attention to detail ;
• Customer oriented with a focus on enhancing customer experiences for members and our partners ;
• Excellent presentation skills with the ability to communicate effectively with all levels or organisations.

2021 is an exciting time for Virgin Australia as our tourism industry begins to recover from the impact of COVID-19. The Group took flight under new ownership last year, with a renewed sense of identity and focus on its mid-market heartland. We are ramping up our flying schedule as border restrictions ease, refreshing our offering to our core customers, and continuing to deliver the uniquely Virgin customer experience Australians know and love.

The Velocity Frequent Flyer group is committed to building and maintaining a global rewards program that is unique in its offerings and benefits to its members.

We’re a winning team and we attract the best: challengers, innovators, and seriously fun individuals with big hearts. At Virgin Australia Group, we pride ourselves on recruiting the right people to join our team and help us rise to the challenges ahead. No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.