Velocity Frequent Flyer

Sydney Full Time Permanent Opportunity

Hello. We’re Velocity Frequent Flyer, loyalty program of Virgin Australia. . And we’re back (in a big way).

With a year of ups and downs behind us all, we’re now ramping things up. Looking for new, come-as-you-are team members to join our fast-growing squad, responsible for rebuilding Virgin Australia’s loyalty program, currently 10 million members strong, and counting. That’s half of Australia!

If successful, you’ll be able to brag your heart out that millions of Australians have you and your team to thank for stacking up their Points and making getting back up in the air even more exciting.

Who we’re looking for :

Someone keen to join an award-winning team and take one of ‘Australia’s most loved loyalty programs’ to the next level.  With a thing for best in class, you will not be shy about asking the right questions to constantly improve process, have solid communication skills and work collaboratively across marketing teams.

What you’ll be doing :

This role manages the marketing calendar and coordination of the planning process, scheduling, prioritisation and reporting on the holistic member/guest view across our marketing channels. You will be key support to enable the Marketing teams to deliver campaigns, strategic initiatives and projects.

Additionally, you will :

• Lead regular planning cycles to gather requests for channel access and build out marketing calendars ;
• Coordinate and socialise the approval process of the marketing calendars ;
• Lead complex prioritisation to achieve the best outcomes for the group, Virgin Australia guests, Velocity members and Velocity’s partners ;
• Ensure the marketing calendar delivers an experience for members and guests that aligns to the customer strategy of the group ;
• Maintain the marketing calendar to ensure a single holistic view of the customer experience across channels ;
• Manage the scheduling and smooth delivery of assets across various teams ;
• Run regular traffic meetings and governance sessions to ensure timelines are met and processes upheld ;
• Create templates and processes to ensure regular reporting to senior management ;
• Provide recommendations across the marketing team on potential overlaps and opportunities for integration ;
• Manage the budgets process for Velocity.

We’re looking for someone who…

• Has significant career experience in planning and traffic management or project management in fast-paced environments ;
• Is a curious type and a multi-tasker who thrives in a dynamic fast paced environment ;
• Enjoys working in collaborative and cross functional agile squads ;
• Is keen to delight our customers ;
• Has a wicked eye for detail and a solutions oriented approach ;
• Is passionate about processes and document control ;
• Experienced in reporting for senior level executives ;
• And wants to be part of our great culture of diverse people.

What you’ll get from us :

• Only some of the best perks out there, like working with great people who support each other and shape awesome team culture ;
• Flight perks of course ;
• Being one of the founding team members in our new structure and venture that is set to see Velocity and Virgin Australia soar towards success ;
• And well, quite a bit more.

Equality rules :

We’re all individuals. We love that. And want we you to be yourself too. Whoever that is. That’s why we encourage applications from Indigenous Australians, people with disability, people from diverse cultural backgrounds, our friends in the LGBTQI community, and anyone else who wants to join our rich, diverse family.

COVID-19 :

At the Virgin Australia Group, the safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

Want to know more?

Get in touch and we can go from there.