Avis de recrutement d’un gestionnaire administratif (Facility Services), Unité de projet indépendante Maison des Nations Unies, Dakar, Sénégal

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion

In 2022 the United Nations in Senegal will move to a new UN House in Diamniadio. The UN House will host all the UN organizations in Senegal, conference and meeting facilities, commercial entities, and a total of more than 1800 UN personnel.

An Independent Project Unit (IPU) will provide common services to all the UN organizations and staff in the UN House.

 

How can you make a difference?

Purpose of the job :

Under the overall guidance and supervision of the IPU Chief, the Administrative Manager (Facility Management) is responsible for all the facility management related services in the UN House.

The Facilities Services Manager will provide professional engineering services through planning, design, estimating and technical review on all construction/renovation projects and maintenance operations for the UN House.

S/he will predominantly oversee outsourced services but will also manage a core team of United Nations staff that will support her/him in the oversight of outsourced service providers as well as perform services in-house.

The Facilities Services Manager will help design the initial technical management structure for the building, put in place preventive maintenance schedules, and help ensure a successful transition from Dakar to Diamniadio for the 27 UN organisations.

The Facilities Services Manager will promote a client-oriented approach in a cost-effective manner and will undertake continuous capacity building of her/his staff.

S/he will help create and define Service Level Agreements (SLAs) of the services under her/his responsibility, prepare Standard Operating Procedures (SOPs) detailing how the service levels will be implemented, and help communicate these to a great variety of stakeholders with different cultural and professional backgrounds. The incumbent will also oversee the continuous training of clients with the goal of creating client familiarity and appreciation of the SOPs.

The Facilities Services Manager will be part of the IPU management team and will work in close collaboration with managers responsible for IT, Security, and other related areas.

The Facilities Services Manager will supervise a small team of United Nations staff and oversee the services provided by multiple vendors and vendor personnel.

 

Key accountabilities and duties tasks  :

Summary of key functions/accountabilities :

1. Design and manage Facility Management services, teams, and processes that will deliver client-oriented services that meet international standard for effective and efficient facility management ;
2. Responsible for engineering services including planning, design, estimating and technical review on all construction/renovation projects and maintenance operations ;
3. Manage >5 million USD budget including preparation, monitoring, and reporting on budgets, including asset management ;
4. Contracts Management of large, outsourced contract(s) for ancillary services and maintenance ;
5. Manage relations with senior international, multicultural stakeholders both in cooperation on delivery of services (IT, Security, other) but also with clients at all level ;
6. Responsible for safety and environmental sustainability.

Facility Management services. Deliver agreed upon service levels within agreed upon budget. This, while ensuring :

• International Facility Management standards (ISO 41001) are met.
• Compliance with United Nations rules, regulations, policies and strategies, including for security, inclusion and environmental sustainability (EDGE) ;
• Compliance with government rules and regulations ;
• That administrative business processes are well-mapped and internal standard operating procedures (SOPs) are in place and successfully communicated to clients ;
• Facility Management team and other support staff under the incumbent’s management are provided results-oriented work plans and managed against results-based performance criteria ;
• Preventive maintenance is undertaken as per asset specifications to ensure validity of warrantee and zero (0%) downtime of infrastructure and assets ;
• That overall client satisfaction is continuously targeted and measured with the goal of exceeding client expectation levels.

Engineering services :

• Planning, design, estimating and technical review on all construction/renovation projects and maintenance operations ;
• Prepares/Review specifications, drawings, materials list, and construction cost estimates ;
• Manages the non-routine, unusual or unprecedented, moderate to complex maintenance operations for the UN House buildings, equipment, facilities and associated grounds ;
• Lead technical authority for engineering, maintenance operations and project management related services ;
• Provide managerial and technical oversight for a team of UN Facility Management staff.

Budget management :

• Preparation, monitoring, and reporting on Facility Management related budgets ;
• Responsible for certification of services and goods received ;
• Ensures assets are tagged and kept in an appropriate asset register in accordance with UN rules and regulations ;
• Annual physical verification of assets are undertaken and asset reports are prepared for distribution to relevant stakeholders ;
• Assets are managed within a preventive-maintenance regime towards ensuring zero downtime and minimum expenditure on asset replacement.

Contracts Management :

• Prepare scope of works, participate in bid evaluations ;
• Responsible for onboarding of vendors ;
• Quality Assurance for services delivered through vendors ;
• Oversee, correct, and verify financial aspects of contracts, including certification of invoices.

Client management :

• Ensure high client satisfaction levels ;
• Proactively meet clients‘ service needs and expectations.

Safety and environment :

• Responsible for compliance with applicable Senegalese and UN safety regulations and procedures ;
• Responsible for compliance with applicable Senegalese and UN environmental regulations and procedures ;
• Ensure inclusive and accessible working environment ;
• Other duties as assigned by the IPU Chief.

 

Impact of results :

The Facilities Services Manager will impact on the overall operational effectiveness of the United Nations in Senegal. Timely provision of high-quality services will help facilitate the effective delivery of the United Nations’ support to the Government of Senegal, and to Governments in West and Central Africa towards meeting the 2030 Sustainable Development Goals, and the UN Secretary-General’s efforts to prevent conflict.

 

To qualify as an advocate for every child you will have…

Education : Advanced university degree in Facility Management, Engineering, or any other relevant field of discipline.

Experience :  

• 8 years of relevant professional experience required ;
• Five years in management experience in a service/client-oriented industry ;
• Advanced technological knowledge of principles and methods in Facility management, Green Enterprises ;
• Experience working in an international environment ;
• Experience in managing multiple clients through web-based management systems, including Service Management/Ticketing Systems and Building Management Systems.

Language : Fluency in English and French is required. Knowledge of another official UN language (Arabic, Chinese, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

Core Values (Required) :

• Care ;
• Respect ;
• Integrity ;
• Trust ;
• Accountability.

Core Competencies (Required) :

• Nurtures, Leads and Manages People (2) ;
• Demonstrates Self Awareness and Ethical Awareness (3) ;
• Works Collaboratively with others (3) ;
• Builds and Maintains Partnerships (3) ;
• Innovates and Embraces Change (3) ;
• Thinks and Acts Strategically (3) ;
• Drives to achieve impactful results (3) ;
• Manages ambiguity and complexity (3).

Functional Competencies (Required)

• Analyzing (2) ;
• Applying Technical Expertise (2) ;
• Planning and Organizing (3).

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks :

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.