Avis de recrutement d’un coordinateur de la responsabilité humanitaire, Addis-Abeba, Éthiopie
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type : Employé à durée déterminée (durée déterminée)
Major Responsibility :
Technical Leadership and Accountability Systems Development :
- Ensure that WV Programme Accountability Standards – information provision to communities, consulting communities, promoting participation and complaints and feedback mechanisms are designed based on preference and in consultation with communities as well as implemented and monitored in a verifiable manner ;
- Ensure information sharing channels are established and functional continuously to provide people in need / affected population better understanding on their rights, entitlements, registration, targeting / selection processes, access to other services, complaints & response mechanisms ;
- Establish a Complaints and Response mechanisms in covered communities in consultation with community people and in adherence to Core Humanitarian Standards (Feedbacks and Complaints are welcomed and addressed) ;
- Ensure that all complaints are channeled internally and to partners for review and to be responded within the agreed and appropriate timing ;
- In coordination with SMT and P&C, ensure that internal systems and processes are in place to receive and act on sensitive complaints (PSEA), especially on child protection issues, staff misconduct, corruption and fraud ;
- Work with M&E team to establish processes for linking analysis of community feedback and monitoring data and ensure accountability processes are monitored and evaluated to inform changes in programming.
Capacity building and Coordination :
- Ensure all HA focal staff in the field are guided, mentored and their capacities built in order to deliver high quality outputs ;
- Ensure partner staff are trained on HA concepts, tools and systems and partner capacity is built to comply and produce high quality HA products in-line with WV & donor standards & requirements ;
- Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of Humanitarian Accountability concepts & competencies as a part of the MEAL system establishment ;
- Ensure WV is well represented in Humanitarian Accountability related working groups (ex. CDAC, AAP, CHS Alliance) and forums at national & global levels ;
- Support other tasks as required by MEAL Manager.
Implementation and Reporting :
- Compile and submit quality reports to MEAL manager for further consolidation and management decision making ;
- Develop sector / project specific Information and awareness package and facilitate dissemination of this information with beneficiaries through established community, partner & public structures ;
- Work closely with the HA Officers and CRM Assistants to ensure that they have all the required information, material, and resources needed for their day-to-day work ;
- Ensure a central database is maintained to document complaints and feedback received from all channels. Ensure that the database is updated and utilized on a daily basis ;
- Coordinate with Safeguarding focal person to ensure the timely reporting and response of sensitive cases ;
- Review all complaints & response mechanisms (CRM) on a periodic basis to ensure systems are relevant and efficient. This will include community and partner review meetings / assessments ;
- Ensure that the mobile technology is used widely across HA work for cost efficiency, real-time information & centralized data purposes ;
- Work with sector leads & portfolio/grant managers to mainstream HA within the project. This would include but not limited to reviewing and providing HA inputs to communication material, beneficiary selection processes, planning, implementation, monitoring and evaluation, community mobilization etc. ;
- Work closely with the M&E team in a manner that complements each other’s roles and enhances program quality of the project ;
- In coordination with MEAL Manager and M&E Coordinators, ensure accountability findings are integrated with M&E findings and are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level ;
- Support the MEAL Manager in the establishment of a Country Monitoring Dashboard that will integrate critical indicators for Response/NO Strategy specifically on Program Quality ( ex. recommendations from beneficiary accountability review fully implemented).
Documenting Learning :
- Ensure there is a functional accountability system to document recurrent complaints and feedbacks to best inform future design ;
- Technically support the field team to accurately document the reported complaints and feedbacks.
Disaster Management (DM) : Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented
Required Education, training, license, registration, and certification :
- University degree in a relevant subject area (statistics, monitoring & data management, social science, public health, economic development, or a related field) –Master’s Degree in the aforementioned fields is (Desirable) ;
- Hostile Environmental Awareness Training or other recognized personal security course. (Preferred) ;
- Further complementary professional qualifications in MEAL, IM, etc is an asset.
Preferred Knowledge and Qualifications :
- Participatory M&E, Results-Based management, Logical Framework Analysis, community participation, Participatory Rural Appraisal, Participatory Learning & Action, etc. ;
- Full computer and Internet skills including MS Office for word processing, ACCESS or other databases and in database design, graphic presentation and financial spreadsheet programs ;
- MEAL experience within the development / humanitarian sector, including experience working with BHA, ECHO, USG, UN agencies and EU proposal funding process ;
- Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods together with strong presentation and reporting skills ;
- Proven knowledge and experience of designing and delivering digitized and automated MEAL dataflows using COMM Care and Power Bi, or similar software, and experience of GIS mapping is preferred ;
- Self-motivated with excellent organization, planning, and analytical skills – able to work without close supervision, including prioritizing work and multi-tasking ;
- Very high attention to detail, with experience refining and editing professional-level content ;
- Advanced writing skills in English ;
- Experience in large scale humanitarian emergencies.
Required Professional Experience :
- At least 2-3 years demonstrated field-based experience with Accountability and MEAL activities, especially in emergency context and grant funding ;
- Proven experience in establishing a fully functional Accountability system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months ;
- Proven experience in establishing MEAL systems for sub grantees and local partners ;
- Proven experience in leading Surveys (mix methodologies) from designing to report writing ;
- Proficiency and experience with mobile data collection such as Kobo, CommCare, ODK Collect are crucial as well as proficiency with Microsoft Excel, SPSS, SATA or other similar software ;
- Very high attention to detail, with experience refining and editing professional-level content ;
- Advanced writing skills in English ;
- Experience in large scale humanitarian emergencies ;
- Effective in written and verbal communication in English ;
- Good understanding of working with und the donor regulations of USAID/BHA, EU, UNOCHA, etc ;
- Good understanding of World Vision and Sphere relief standards, as well as the Red Cross and NGO Code of Conduct ;
- Strong capacity building and facilitation skills ;
- Experience of working in humanitarian and development programmes ;
- Experience developing project proposals and log frames ;
- Experience of, and commitment to working through systems of community participation and accountability ;
- Demonstrated strong monitoring and evaluation skills, including planning/participating in evaluations ;
- Experience of training and capacity building; strong presentation skills ;
- Experience developing and improving monitoring and data collection systems ;
- Strong interpersonal and communication skills including influencing, negotiation and coaching ;
- Strong results orientation, with the ability to challenge existing mind sets, attention to details ;
- Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in ;
- Experience of representation and ability to represent WVE effectively in external forums ;
- Ability to write clear and well-argued assessment and project reports.
Applicant Types Accepted : Local Applicants Only.
