ABOUT THIS OPPORTUNITY :

We are currently accepting Expressions of Interest for Guest Services roles for Virgin Australia in Melbourne.

GET TO KNOW THE ROLE :

As a Virgin Australia Guest Service Agent, you will be a brand ambassador. Our Guest Services Agents are responsible for providing a highly polished degree of service and Guest care in line with our service promise and brand values whilst ensuring all safety and service procedures are followed at our Airports. As the first point of contact for our Guests, you can expect to perform a variety of duties including :

• Directing our Guests as they arrive at the airport ;
• Correctly checking in Guests ;
• Rebooking flights ;
• Handling flight disruptions and cancellations ;
• Helping with special needs guests; and
• Making public announcements.

As our airports are open 365 days of the year, you can expect to work shift work, on weekends and public holidays, and with early starts and late finishes.

LET’S GET TO KNOW YOU

Our team are passionate and collaborative professionals with a dedication for excellence in customer service. You will be dedicated to creating a unique and rewarding experience for our guests in every situation. Airports can be affected by operational disruptions that impact our Guests’ travel plans. You will be required to rely on your genuine desire to help others, solve problems and ensure the best outcome, ultimately resulting in customer satisfaction.

WHAT ELSE ARE YOU REQUIRED TO HAVE?

• Have Australian or New Zealand citizenship or permanent residency ;
• Hold a current unrestricted Australian drivers licence ;
• Have high attention to detail and polished grooming ;
• Have the ability to work a rotating shift roster.

WHAT YOU’LL GET FROM US

• Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family ;
• The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies ;
• See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why ;
• Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on ;
• Improve your Mind, Body and Soul with access to discounted fitness programs and a free onsite physiotherapist. We also offer discounted Corporate Health Insurance through multiple partners to suit your individual lifestyle ;
• Access to free airport parking whilst on duty.

Ready to spread your wings and embark on an exciting career with Virgin Australia?
Submit your application now! 

 Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people. We believe diversity in our workforce strengthens our business and we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.