airBaltic recrute un agent de gestion des passagers
Join airBaltic, apply for : Passenger Handling Agent
If you like to communicate and help others in resolving different questions, become a part of our Passenger Handling Agents team. You will be the face of our airline, meeting airBaltic customers at Check-in point to register them and their baggage to the flight and accompany them for the boarding at the gate.
We will entrust you to :
- Assure passenger and passenger baggage registration in accordance with airBaltic manuals and company procedures ;
- Inspect and verify passenger travel documentation ;
- Represent airBaltic brand and customer service standards through all handling processes (we deliver, we care, we grow) ;
- Assist passenger with self service machines ;
- Calculate (if necessary) and collect ancillary payments at the check-in and gate in accordance with airBaltic ancillary product list ;
- Assure flight boarding process in accordance with airBaltic manuals and company procedures ;
- Communicate effectively with all relevant airBaltic functions and external suppliers to ensure a safe working environment and achieve an on time departure ;
- Operate airBaltic registration system and other airport equipment such as aero bridge, gate readers, public announcement system, monitors and printers.
What You will need to succeed :
- Fluent Latvian, Russian, English languages ;
- Excellent communication skills ;
- Good time and task management. Ability to react quickly and efficiently in any given situation ;
- Flexible to work on various shifts (day, evening, nights, weekends and holidays) ;
- Ability to work well under pressure ;
- Passionate about customer care and service delivery ;
- Effective EU-recognized digital Covid-19 certificate as an attestation to the fact of vaccination against or recovery from Covid-19.
