AirBaltic recrute un Agent d’accueil des passagers (H/F)
Salary: 1300 EUR gross
Work model: Onsite
Hours: Full time in shifts
Location: airBaltic Headquarters
Open positions: 8
Do you have a passion for the aviation industry? We are seeking a dedicated and customer-focused Passenger Handling Agent. You will play a vital part in providing exceptional passenger service and ensuring efficient and smooth operations at the airport. If you thrive in a fast-paced environment and enjoy working in a close team, this opportunity is perfect for you.
We Will Entrust You To
- Assure passenger and passenger baggage registration in accordance with airBaltic manuals and company procedures
- Inspect and verify passenger travel documentation
- Represent airBaltic brand and customer service standards through all handling processes (we deliver, we care, we grow)
- Assist passenger with self-service machines
- Calculate (if necessary) and collect ancillary payments at the check-in and gate in accordance with airBaltic ancillary product list
- Assure flight boarding process in accordance with airBaltic manuals and company procedures
- Communicate effectively with all relevant airBaltic functions and external suppliers to ensure a safe working environment and achieve an on time departure
- Operate airBaltic registration system and other airport equipment such as aero bridge, gate readers, public announcement system, monitors and printers
What You will Need to Succeed
- Fluency in Latvian and English languages
- Excellent communication skills
- Good time and task management. Ability to react quickly and efficiently in any given situation
- Flexible to work on various shifts (day, evening, nights, weekends and holidays)
- Passionate about customer care and service delivery
