airBaltic recherche un(e) conseiller(ère) en ventes et services dans un centre d’appels (compétences linguistiques en allemand)

We will entrust you to :

• Answer customer phone enquires according to Service standards ;
• Make, handle and process reservations following ticketing rules and procedures ;
• Check and handle incoming customer enquiries ;
• Check and handle reservation system queues ;
• Sell airBaltic ancillary products and services ;
• Issue airBaltic traffic documents in accordance with airBaltic rules and procedures ;
• Support Travel agencies and Partner airlines with relevant information ;
• Process sales reports according to procedures.

What You will need to succeed :

• Fluent in German and English languages, knowledge of Russian language will be considered as an advantage ;
• Excellent interpersonal and communication skills ;
• Customer service oriented person ;
• Team player ;
• Ability to work under pressure ;
• High sense of responsibility and problem solving skills ;
• Computer literacy ;
• Effective EU-recognized digital Covid-19 certificate as an attestation to the fact of vaccination against or recovery from Covid-19.