About Virgin Australia Group :

What a great time to join Virgin Australia! With a strong market position and an outstanding leadership team, we are embarking on an exciting new chapter in our journey as we begin to recover from the impact of COVID-19.

Virgin Australia has taken flight under new ownership, with a renewed sense of identity and a focus on our mid-market heartland. We are more passionate and committed than ever to delivering the uniquely Virgin customer experience Australians know and love.

We are constantly re-designing our business for future success, ramping up flying, simplifying our organisational structure, growing our fleet, and delivering a deeper investment in technology and customer experience.

The Role :

As a Product Lead, your role is to develop and manage products that embody an inventive twist on the norm which delight our customers while supporting operational efficiency, and contributing to corporate profitability.  Our products are another reason why our guests love Virgin Australia – whether on the ground (airport experience, Lounge, VIP services) or in the air (cabin comfort on board new and existing fleet, inflight connectivity, entertainment and food/drinks).  We even look after our signature uniforms to help our team turn up every day and deliver the award-winning service Virgin Australia is known for.

You’ll be responsible for product planning and execution throughout the product lifecycle, working in a cross-discipline team that supports the Virgin Australia product suite. Working collaboratively with a variety of stakeholders (including other internal teams, front line team members and third-party suppliers), you’ll represent the expert perspective on the products you lead, always championing the development and delivery of winning products that Virgin Australia guests love.

You’ll use strong planning and management skills to deliver outcomes, including ensuring front line teams are supported in delivering the product, and commercial and customer satisfaction objectives are met.

Please note that this role is offered on a full-time, 1-year max term contract.

Key responsibilities :

• Understand our vision and strategy to develop and implement product concepts our customer will love ;
• Conduct research to identify evolving customer requirements, industry trends, competitor positioning, and strategic opportunities ;
• Work collaboratively, both internally and externally, to gather feedback and insights to develop new concepts and improve existing products through product lifecycle ;
• Ability to communicate product initiatives and changes to key stakeholders for approval ;
• Manage product development to project schedule and budget ;
• Negotiate with suppliers for products and services and  manage 3^rd party relationships ongoing to appropriate service levels ;
• Strong commercial analysis and planning, as well as ongoing operational and capital expenditure management.

Does this sound like you? If it does, we want to hear more!

• Outstanding track record in product design, development and delivery ;
• Driven to develop products that are aligned with business strategy and meet customer needs in operational and cost-sensitive environments ;
• Flair and capability to analyse data, insights and opportunities and make substantive recommendations ;
• Skilled at evaluating vendor proposals, negotiating contacts, and maintaining/establishing productive partnerships ;
• Ability to manage products that meet customer needs in operational and cost-sensitive environments ;
• High energy levels, a (customer) solution-centric mindset, leadership gravitas ;
• Strong sense of team and a burning desire to engage with leaders at all levels ;
• Adept at communicating with and influencing senior stakeholders ;
• Leadership by example and by innovative thinking.

Virgin Australia prides itself on hiring the right people to meet the challenges ahead. No matter our background or experience, we all share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

What you’ll get from us :

• Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family ;
• The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies ;
• See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why ;
• Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on ;
• Improve your Mind, Body and Soul with access to discounted fitness programs and a free onsite physiotherapist. We also offer discounted Corporate Health ;
  Insurance through multiple partners to suit your individual lifestyle.

Ready to spread your wings?

Boarding for this opportunity won’t last long – register your interest by applying via the link.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

For the health and safety of staff and guests, Virgin Australia has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being vaccinated against COVID-19 prior to 31 March 2022 and providing Virgin Australia with evidence of your vaccination status.