Avis de recrutement d’un ingénieur support informatique, Australie

Context :

IT Support Engineer is responsible for coordination of IT helpdesk activities, monitoring of IT services requests, incidents and IT Asset management.

As IT Support Engineer you will be responsible for :

• An IT Support Engineer is responsible for the maintenance, awareness ITIL standards for the department processes ;
• Oversee daily volume of incidents, service requests generated; help prioritize incidents across to ensure timely resolution of issues with highest impact on user base ;
• Follow-up, coordinate with IT teams and update the status to the end users ;
• Proactively manage communications pertaining to technical support, operations, changes, outages, and issues to assigned client base in a timely, professional manner ;
• Regularly communicates service performance levels to key stakeholders ;
• Uses ITIL/IT Service Management best practices to identify and analyze patterns and trends from a variety of data sources ;
• Responsible for IT Asset movement and maintenance ;
• Assisting IT Management with Document Management requirements, as instructed ;
• Performing other IT-Based duties and participate in IT projects as instructed by IT Management.

Qualification & Experience :

• Bachelor’s Degree in Information Technology or equivalent ;
• ITIL Foundations preferred with proven experience in IT environment ;
• Solid working knowledge of incident, change, release, configuration, asset management methodologies, concepts & related best practices required ;
• Understanding of IT infrastructure & applications architecture and layout required.

Skills :

• Knowledge of Servers Operating systems (Windows and Linux) and associated hardware/software ;
• Knowledge of Database software and maintenance ;
• Knowledge of Structured Cabling and Network devices and their configuration ;
• Knowledge of End User devices configuration and Technologies.

Candidature :