Manager, Business Support

About Virgin Australia Group :

At Virgin Australia Group, we pride ourselves on recruiting the right people to join our team and help us rise to the challenges ahead. No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

Virgin Australia Group is a major Australian airline group that operates passenger services, charter and cargo services, and the award-winning loyalty program Velocity Frequent Flyer. In 2021, Virgin Australia Group celebrates 21 years as a competitor in the Australian aviation landscape.

The Group took flight under new ownership in 2020, with a renewed focus on small and medium sized businesses, price-sensitive corporates, premium leisure travellers and holiday makers. Since November 2020, Virgin Australia has been working on a plan to set itself up for future success. We have simplified our organisational structure, confirmed a large number of additional 737 aircraft to renew and grow the fleet – ready to ramp up flying and meet the pent-up demand for domestic travel as soon as the opportunity presents itself.

Virgin Australia has also commenced planning for the mid-2023 arrival of its first Boeing 737 MAX 10 aircraft, which will deliver greater operational efficiencies and enhanced product and design features for customers and the environment.

We’re a winning team and we attract the best: challengers, innovators, and seriously fun individuals with big hearts.

Business Improvement :

• Manage a program of governance to provide oversight and maintain integrity of all VA Cargo initiatives & Coach and facilitate leaders in defining benefits and prioritising initiatives
• Collate, synthesis and display initiatives in a simple format to educate the management team on status and health of deliverables ;
• Drive timelines with accountable initiative leads while helping to highlight and identify resource constraints ;
• Work with the Head of Cargo to identify and solve gaps and/or risks which will have an impact on delivery timeframes or quality of outlined benefits ;
• Advise the management team on relevant VA processes, procedures and guidelines as required.

Cargo Systems and Cargo Control Centre :

• Manage the full suite of Cargo systems and capability including iCargo and its interfaces ;
• Vendor manage cargo systems contracts and hold vendors accountable for deliverables to VA Cargo ;
• Build and manage the Cargo systems and analytics budget ;
• Oversee systems enhancements and change calendar. Continuously improve processes through initiatives that add value to the wider VA Cargo team ;
• Maintain business rules in iCargo and manage cargo accounts in the system ;
• Oversee the Cargo Control Centre, customer service and day of operations.

Stakeholder Engagement :

• Work with internal VA departments to advocate VA Cargo potential in areas which include but are not limited to; IT infrastructure, Schedules Planning, Product, and Customer Service Delivery including Ground Operations ;
• Regular meetings with key vendors and customers on their reporting needs and project cross-over ;
• Necessary to achieve results through others and influence departments to achieve outcomes.

People and Leadership :

• Lead, develop and coach team members to achieve a high standard of work ;
• Drive a culture based on our Purpose and Values to unleash the potential of team members ;
• Actively promote our Champions of Better purpose and align skills to clear accountabilities and KPIs/OKR’s § Incorporate team member’s KPIs/OKR’s into individual scorecard agreements ;
• Foster team diversity to nurture innovation and drive change that adds value ;
• As a member of the VAC Leadership Team, display a commitment to the cargo strategy.

Safety :

• Actively promote the Virgin Australia Group Safety Culture and safety reporting processes ;
• Champion the Virgin Australia Group Safety Management System ;
• Complete relevant safety training and ensure team members complete relevant safety training as required and Responsibility for Safety outcomes where related to Cargo systems ;
• Responsibility for Risk where related to Cargo systems.

Training and Standards :

• Provide oversight, governance, quality control and prioritisation of cargo standard operating procedures and the A20 Cargo Manual (together with Cargo Group Safety) ;
• Empower the reporting team to develop and manage a suite of training guides for cargo systems and operational variances ;
• Oversee the development of analytical tools to deliver real time reporting of training records keeping records up to date ;
• Monitor and review the progress of the training schedule, ensuring operational contractors are up to date with relevant training ;
• Manage the development of reporting procedures and drive efficiency in standard operating procedure generation processes ;
• Set up regular communication channels with senior cargo management team to deliver insights to aid in decision making and direction of the Cargo business.

What you need to be successful :

• Highly developed written and oral communication skills ;
• Excellent & proven ability to guide and assess the quality of complicated data sets & manage their outcome  ;
• Knowledge and detailed understanding across a wide range of systems within a group of Departments ;
• Strong business acumen and ability to work well under pressure ;
• Tertiary qualification/s in business management or equivalent ;
• Demonstrated experience in the achievement of divisional KPIs/OKR’s ;
• Ability to hold stakeholders to account, execute contracts and manage vendor outcomes ;
• Ability to think creatively and innovatively ;
• Excellent knowledge of the Microsoft Office Suite with high proficiency in Excel ;
• Program management skills and ability to plan and implement complex projects ;
• Experience in the technical aspects of organisational development.

Ready to spread your wings?

• Boarding for this opportunity won’t last long – register your interest today by submitting an application via the link ;
• Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.