The Commercial Performance and Insights Analyst role is to provide insightful, proactive, accurate and timely analysis of revenue and passenger performance to identify trends and uncover opportunities for Virgin to secure improvements in market share.

The ultimate goal is to provide the highest quality of analytical support and insights to the commercial division specifically on performance reporting, benchmarking, and strategic planning that will underpin commercial decisions for the business.

You will promote a data-driven culture through the use of data and analytical decision making across the Commercial Division and :

• Proactively interrogate and analyse data to identify trends, gaps, and opportunities ;
• Transform analytical output into actionable insights improving decision making and consequently drive business performance ;
• Participate in analysis and documentation of commercial and strategic objectives as they relate to solution design, delivery, or development ;
• Establish and produce customer and partner performance reporting addressing key risks, insights, and actions to be taken to address findings ;
• Define Sales commercial reporting rhythms and processes across Sales business units to ensure alignment and consistency ;
• Automate reporting and ensure reporting is updated and trends monitored ;
• Provide support within various projects, identify, and manage any risks within these projects.

To be a great fit for this role you will bring :

• A relevant bachelor’s degree ;
• Hold experience within the airline and or travel sector would be highly regarded ;
• Extensive experience interrogating and analysing large bodies of data to generate actionable insights ;
• Demonstrated experience generating and improving value-centric reporting to provide meaningful management insights ;
• Experience in the development and application of data governance frameworks ;
• An ability to work with ambiguity in pursuit of an overall objective ;
• Advanced Excel and PowerBI skills ;
• An ability to use data insights to generate easily interpreted, impactful Microsoft PowerPoint presentations – “tell the story” ;
• A customer focus with an ability to build and develop strong working relationships with internal stakeholders ;
• High level of attention to detail and written/oral communication skills.

About Virgin Australia Group :

What a great time to join Virgin Australia! With a strong market position and an outstanding leadership team, we are embarking on an exciting new chapter in our journey as we begin to recover from the impacts of COVID-19.

Virgin Australia took flight under new ownership last year, with a renewed sense of identity and a focus on delivering unrivalled value for our target customer segments. We are more passionate and committed than ever to delivering the uniquely Virgin customer experience Australians know and love.

Since November, we have been re-designing our business for future success, ramping up flying, simplifying our organisational structure, growing our fleet, and delivering a deeper investment in technology and customer experience.

We’re a winning team and we attract the best: challengers, innovators, and seriously fun individuals with big hearts. At Virgin Australia Group, we pride ourselves on recruiting the right people to join our team and help us rise to the challenges ahead. No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues, and our wider community.

For the health and safety of staff and guests, Virgin Australia has implemented a mandatory COVID-19 Vaccination Policy. New staff who commence prior to 15 November 2021 will be required to comply with the Policy which will include being fully vaccinated against COVID-19 before the deadline for your work group and providing Virgin Australia with evidence of your vaccination status.