ABOUT THIS OPPORTUNITY :

We are seeking new members of our Guest Assistance Team in the Melbourne, Sydney and Brisbane Customer Service Delivery teams.

The Guest Assistance Team work exclusively with Virgin Australia guests who require physical assistance throughout the airport terminals and are dedicated to enhancing our customer experience and commitment to inclusivity and accessibility for all guests.

ABOUT THE ROLE :

Guest Assistance team members demonstrate a clear desire to improve the airport experience for our guests requiring assistance and understand the need for Virgin Australia to meet the increasing expectations of our Access (Disability) guests.

The Guest Assistance Team :

Assist guests who require specific assistance in airports including transporting guests in wheelchairs to and from aircraft, or throughout the airport terminal and assisting in lifting passengers requiring assistance in and out of wheelchairs and / or aircraft seats.

Other duties may include :

• Maintain professional relationships with guests and handle sensitive enquiries with tact & discretion ;
• Ensure sufficient Ground Support Equipment (e.g. wheelchairs) are available for the day ahead, assist any guests requiring specific assistance and maintain COVID safe practices ;
• Collate and use data from various information sources ;
• Determine problems and potential problems, identify solutions and take corrective action ;
• Implement new / improved systems and processes as directed.

WHAT YOU’LL NEED :

• Minimum of 12 months experience in a Customer Service role ;
• A good level of physical fitness to support or lift guests and push wheelchairs throughout the airport terminal ;
• Strong interpersonal and communication skills ;
• Experience working with clients requiring specific needs services is an advantage.

INTERESTED?

These roles are available on a part time basis in Melbourne, Sydney and Brisbane.