Get to know us :

Here at Virgin Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on the guest experience is what unites us and sets us apart in our vision to be the world’s most rewarding travel experience.

About the role :

The Guest Services Trainer is a key member of the Ground Operations Training Team, delivering a variety of curriculum’s to grow the capability of frontline team members in Airports.

Reporting to the Leader, Airport Capability, you will:

• Deliver high quality learning solutions to front-line team members within the airport environment ;
• Facilitate mandatory and role-based training programs in the domestic and international operation ;
• Assess team member’s competency level and ability to perform the functions ;
• Manage training records and maintain compliance with training policies and procedures ;
• Coach team members on systems, policy, procedures and customer service principles ;
• Provide feedback on training material to the Design team ;
• Regularly consult with Airport stakeholders to ensure frontline staff have the required skills and knowledge to perform their role .

What you’ll need :

• A thorough working knowledge and understanding of Guest Services operations within an airline is a must ;
• Experience in workplace training and/or coaching ;
• A strong interest and experience in adult learning principles ;
• Ability to organise, problem solve, communicate effectively, develop relationships and create memorable learning experiences for participants ;
• Ability to be flexible, change resilient, supportive and understand the needs of stakeholders by building and maintaining excellent working relationships ;
• Ability to role model the Virgin Australia Values ;
• A certificate IV in Training and Assessment is highly regarded .

About you :

The ideal candidate will be a strong communicator with knowledge of adult learning principles, best practice training and facilitation techniques and a focus on policy adherence. You will use your creativity to deliver meaningful learning solutions to team members and your positive attitude and personality to build rapport quickly.

Your ability to train a diverse range of topics with confidence in an ever changing environment will be highly regarded. You must be willing to travel across the network to support other ports and initiatives in line with operational requirements.

Interested :

This role plays a critical role in supporting the success of our airport operation to meet required standards of service, safety and OTP. If you are a personable and enthusiastic team member and love helping others learns new things, then please apply now!

Please refer to the below position description for further information.

Ground Operations Trainer Position Description_Jan 2019.pdf