We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

                                                                                                                                                           Lead with Care

                                                                                                                                                        Can-do with Integrity

                                                                                                                                                       Collaborate with Agility

                                                                                                                                                           Serve with Respect

                                                                                                                                                              Act with Inclusion

Operational Delivery

Project Initiation

• Provide high-level input into the benefits, costs, and available options in a business case
• Undertake a feasibility study to ensure all options are achievable
• Create terms of reference which specify the project objectives and scope
• Articulate and negotiate consensus on a final vision of the core project goals from scoping the requirements of all stakeholders, including the project owner
• Source suitably skilled and qualified project team members – gather Project owner inputs regarding project team members
• Provide inputs into the Project Management Methodology for MTN Project Planning
• Create a project plan, outlining the sequence of all activities and tasks in order to accomplish goals within constraints such as time, cost and agreed quality standards.
• Define all guidelines, quality targets, standards, assurance, and control procedures – gather project owner inputs regarding quality targets and content guidelines
• Identify resources needed and schedule people, equipment, and material resources within the project
• Produce a risk plan to identify and mitigate project risks, taking local conditions and competitor activity into account
• Document the acceptance criteria for each project deliverable
• Establish a clear communication plan for the project
• Liaise with Procurement to ensure proper provision of goods and services required
• Consider the long term (1-2 years) implications of the project outcome from a broader perspective

Project execution

• Ensure projects are delivered in line with the Project Management Methodology, project standards, and MTN strategy, in accordance with the business requirements and in conjunction with stakeholders
• Manage the day-to-day operational aspects of the project process and scope
• Provide expertise in the process specificities of the delivery of a particular project stream
• Oversee the construction of all project deliverables, gain acceptance from project owners for each deliverable produced
• Identify, record, analyse and manage potential and actual opportunities, issues, and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality, and cost
• Anticipate and manage deviations from the project plan early, and keep all participants and stakeholders informed, to meet changing needs and requirements
• Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget
• Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios
• Evaluate current procedures to identify areas for improvement and implement initiatives aimed at optimizing processes, enhance operational efficiency and improve workflows
• Act as a dedicated Brand Ambassador and advocate for MTN, promoting the company’s values and image both internally and externally, and ensuring alignment with corporate branding strategies
• Responsible for deliberate ecosystem management to achieve business objectives, create value, and enhance brand value and corporate positioning

Customer Satisfaction (internal)

• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Education:

• Minimum of first degree or Engineering diploma in Computer Science, Telecommunication, Information Technology/Systems or Project Management or related field from a reputable institution
• Certifications in Project Management, Program Management and Scrum Master is advantageous

Experience:

• Minimum of 5 years’ professional experience in managing large and complex enterprise projects with budget above 300 million XAF
• Strong experience in developing and deploying Project/Program/Portfolio best practices, policies, procedures, and processes
• Hands-on experience or trainings in Project/Program/Portfolio Management tools, CPG toolkits, MS EPM / PPM Systems, Scrum Master, MS Project or Similar tool, AI tools, Demand, and IT Financial management tools etc.
• Experience in developing, implementing, and evaluating business processes and procedures related to document and record management
• Experience in supervising others is an advantage
• Experience working in a medium to large organization preferably Fintech industry

Competencies:

Functional Knowledge: 

• Project Management Body of knowledge (PMBOOK or Prince 2)
• Telecommunications field and convergence services
• Knowledge of billing & charging services in Techco / Fintech environment, VAS, and data services
• ISP/ASP services
• Mobile Money services
• IT Service Management and ITIL standards
• Telcom Applications Architecture
• Proficiency in Agile Methodologies
• Budgeting & Demand Management
• Vendor Management
• Financial Analysis & Planning
• Charging solutions knowledge
• Process Optimization & Improvement
• IT quality and metrics
• Project Management Software and Collaboration Tools (e.g., JIRA, Trello, Asana)

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Cross Functional Team Leadership (CFTL)
• Culture & Change Champion
• People Management
• Customer Satisfaction & Relationship Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Relationship Builder
• Results Achiever
• Operationally Astute
• Integrity

Team Player