REQUEST FOR EXPRESSIONS OF INTEREST

“CHANGE MANAGEMENT FOR SAP TANSFORMATION PROGRAM”

AFRICAN DEVELOPMENT BANK

Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, CÔTE d’IVOIRE

Corporate IT Services Department (CHIS)

E-mail: IT_Recruitment@AFDB.ORG

Telephone: (+225) 20 26 22 61/ (+225) 20 26 25 83

 

  1. The African Development Bank (AfDB) hereby invites Consulting Firms to indicate their interest in the following Assignment: Change Management for SAP Transformation Program.
  1. In the framework of its new IT Strategy 2017-2020 (Digital Strategy), the Bank has initiated a program for the transformation of its current SAP platform to properly support the new Business Delivery Model and achievement of its High priorities. The program kick-off is planned for early September 2018. In this regard, the Bank is seeking the services of a Consulting firm specialized in Change Management.

The objectives of the consultancy are to create business awareness, desire, knowledge, ability and reinforcement to maintain the changes and adoption of the new SAP platform.

The services required under the assignment will include the following:

  • Establish and execute a Change Management Plan to create business awareness, desire, knowledge, ability and reinforcement to the changes and adoption of the new SAP platform throughout the project management life cycle.
  • Liaise with Program Management Office (PMO), Team Leads and Stakeholders to analyze the expected changes and their impacts so that communication can be made to the business and users in advance as well as agree on the change schedules and modalities.
  • Manage the adoption of new solutions by the business by using Change Management models such as ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement), ESCAPE (Envision, Share, Compose, Attract, Permit and Enable), etc.
  • In collaboration with Program Management Office (PMO), create and implement a Communication Plan before, during and after the changes and deployment of the new SAP platform.
  • Identify the training and coaching needs as well as deployment priorities. Create and execute the training and deployment plan in collaboration with Program Management Office (PMO) and Team Leads.
  • In collaboration with Program Management Office (PMO) and Team Leads, identify areas of resistance to adoption of the new SAP platform and put in place communication and Resistance Management Plan
  • Accelerate the digital transformation through cultural and organization changes management
  • Enhance a culture of service excellence, agility and innovation through communication.
  • Create KPIs to measure the adoption of new SAP features as well as using running surveys about customer satisfaction and experience
  1. The Corporate IT Services Department (CHIS) invites eligible firms to indicate their interest in providing these services. Interested eligible Consulting Firms or associations of Consulting Firms shall provide information on their qualifications and experience demonstrating their ability to provide the services (documentation, references for similar services, experience in comparable Assignments, availability of qualified staff, etc.).
  1. The eligibility criteria, the establishment of a short list and the selection procedure shall be in conformity with the Bank’s Rules and Procedure for the Use of Corporate Consultants. Please, note that interest expressed by a Consulting Firm does not imply any obligation on the part of the Bank to include it in the shortlist.
  1. The duration of the assignment is expected for 12 months.
  1. Interested Consulting Firms may obtain further information at the address below during office hours 09:00 to 17:00 hours, Abidjan Local Time.
  1. Expressions of interest must be sent by email at the address below before Monday 13th, August 2018 17:00 hours, Abidjan Local Time and mention “Expression of Interest for Change Management for SAP Transformation Program”.

For the attention of: IT Recruitment Team
African Development Bank
Corporate IT Services Department (CHIS)
Avenue Joseph Anoma, 01 B.P. 1387,
Abidjan, CÔTE d’IVOIRE
Tel: (+225) 20 26 22 61
Email: IT_Recruitment@AFDB.ORG

 

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