Le PAM recrute un responsable des projets et des services informatiques – Sunninghill, Johannesburg / Afrique du Sud – (contrat renouvelable de 12 mois)
About WFP :
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Background and purpose of the assignment :
The World Food Programme has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:
- the identities and entitlements of its beneficiaries,
- the operational parameters of the programmes that transfer benefits to them, and
- the assurances and insights to ensure related risks are properly managed.
This includes SCOPE, WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. While there is a focus and scale-up/enhancement related to cash-based transfers, SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. As an extension and over the next couple of years, WFP also plans to develop a broad array of Digital Assistance Services (DAS) beyond those related to the current SCOPE capabilities.
Under the overall responsibility of the lead Regional Digital Assistance Services Officer (DASO), the incumbent will be responsible for defining a regional demand management process for SCOPE, working with Programme and RB SCOPE teams to identify current challenges and bottlenecks in the planning and deployment process, defining and supporting the RB and COs to implement solutions.
The DASO will also be responsible for supporting the successful release and coordination of new DAS/SCOPE functionalities or processes to country offices (COs) in their region. This will be in close coordination with the BTO (Operations) and relevant HQ colleagues and include supporting COs to understand, integrate and apply new DAS/SCOPE functionality. The incumbent should expect frequent missions to countries of implementation.
Accountabilities/responsabilities :
- Under the lead of the regional DASO, coordinate a process improvement initiative through engagement with other functional units involved in DAS/SCOPE implementations, identifying critical success factors, as well as current bottlenecks and challenges.
- Development of cross-functional roadmap for demand management of DAS services.
- Coordination and support to RB and CO for implementation of roadmap.
- Lead the implementation of new SCOPE/DAS functionalities and processes in the region, ensuring involvement of relevant stakeholders at CO, RB and HQ;
- Provide direct project management support to COs in the region during the implementation and roll-out of SCOPE/DAS and its new functionalities and processes;
- Support learning and development efforts (e.g. on-site training, remote guidance) related to new functionalities and processes;
- Deploy as needed to COs to support on-ground testing, roll-out and uptake of new SCOPE/DAS functionalities and processes, as well as for related project management surge capacity;
- Based on field implementation, distill use cases for new requirements or change requests for SCOPE/DAS, and support the BTOs in presenting the concepts in a concise manner to relevant technical teams;
- Where relevant, support the CO in extending their support to partners in the implementation and use of new functionalities and processes;
- Ensure that guidance or recommendations are provided to COs on potential organizational and capacity changes that may arise from the application of new functionalities and processes;
Perform any other duties as required.
Deliverables at the end of the contact :
- SCOPE/DAS regional demand management process and roadmap;
- SCOPE/DAS regional plan for 6-12 months;
- SCOPE/DAS solutions implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the prioritized countries in the region;
- New SCOPE/DAS functionalities and processes successfully rolled out to relevant COs in the region.
- SCOPE/DAS solutions tailored to meet specific CO operational needs;
Identification and appropriate resolution or escalation of any new SCOPE/DAS operational requirements in priority COs.
4Ps core organizational capabilities :
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People :
- Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance :
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership :
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
Qualifications and experience requied :
Education :
University degree in business management, computer science, telecommunications engineering or social sciences, or another degree with relevant work experience.
Experience :
At least five years of post-graduate progressively responsible professional experience in humanitarian aid operations, project management and/or business systems analysis, design and implementation.
Knowledge & Skills :
Knowledge of and hands-on experience in cash based transfers (CBT) programming in humanitarian contexts; Awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts; Possession of a combination of broad business skills and IT experience including: General management skills in business and public sector contexts; Business analysis including creation and review of functional and non-functional business requirements for IT solutions; Knowledge and experience with project management methodologies; Ability to influence cross-functionally to manage projects within a matrix environment; Strong writing skills, ability to deliver presentations to multiple stakeholder groups in clear and concise business language. Showcase strong problem solving, analytical, and client-facing skills. Ability to work in multi-cultural and multi-ethic environments.
Languages :
Proficiency in English and intermediate knowledge of at least one other official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) appropriate to the regional bureau.
Contractual information :
- Net monthly salary range: R42,838-00 to R61,022-00 (Salary is determined by qualifications, skills, experience & current earnings)
- Benefits: Annual Leave, Sick Leave, Medical Insurance and Social Security
CLOSING DATE FOR APPLICATIONS
1 SEPTEMBER 2019
(« IT project manager » OR « project manager » OR « senior project manager » OR « project management » OR « cranefield » OR « FTI » OR « faculty training institute » OR « PMP » OR « project management professional » OR « CAPM »)
