Canadian North Inc. recruits a Station Coordinator – Cape Dorset, NU

Responsabilities :

  • Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety ;
  • Maintain excellent knowledge of Canadian North’s Safety Management System, and subsequently investigate and respond to all reports of incidents and accidents ;
  • Provide leadership to the local Airport and Cargo department, ensuring a focus is on the highest levels of customer service and on-time performance ;
  • Implement and monitor all customer service standards and procedures, including service quality and reliability processes, ensuring the integrity of the Aurora Concierge Services ;
  • Ensure all Customer Service Agents are capable ambassadors of Canadian North Inc. ;
  • Ensure all Customer Service Agents have the knowledge, attitude, and excellent customer service skills necessary for success, while challenging employees to continuously improve on service delivery ;
  • Ensure all Customer Service Agents and contracted handlers are fully briefed and compliant with Transport Canada Regulations and all related training ;
  • Ensure a clean, safe, unobstructed work area is maintained and continuously practice proper safety habits ;
  • Assist in response to customer comments relating to airport issues in a timely and appropriate manner ;
  • Other duties as required.

Qualifications :

  • Minimum one year of operational experience in an airport environment ;
  • Previous experience in a supervisor or managerial role is preferred ;
  • Strong ability to determine performance goals and ability to hold others accountable ;
  • Demonstrate high degree of emotional maturity and ability to operate under stressful situations;
  • Ability to work flexible hours ;
  • Excellent leadership and interpersonal skills ;
  • Excellent planning, time management and organizational skills ;
  • Ability to work in a team environment ;
  • Demonstrated ability to adapt to a changing environment ;
  • Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset ;
  • A strong background in PC skills ;
  • Working knowledge of a unionized environment considered an asset ;
  • Knowledge of Sabre considered an asset.

Additional :

Information:

Interested employees may submit their resume to careers@canadiannorth.com. Please include Station Coordinator – Cape Dorset and 73-AP2019 in the subject line.

We thank all applicants for their interest; however, only selected candidates will be contacted.

Canadian North and its founding companies (Canadian Airlines, Pacific Western Airlines, Transair,

Nordair) have proudly served Canada’s North with passenger and cargo years, with scheduled flights to 17 destinations in the Northwest Territories and Nunavut, via the

southern gateways of Edmonton and Ottawa. Canadian North is also the premier provider of air charter services for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out charter services, as well as charter flights across North America for sports teams, cruise lines and large groups. Canadian North is a subsidiary of the Inuvialuit Development Corporation, representing the Inuvialuit of the Western Arctic.

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