About WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Organizational context

The Job holder will report to the Head of the Unit.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

Job purpose

Through its Country Strategic Plan (CSP) 2017-2021,  WFP Mozambique is targeting 932,285 beneficiaries with food assistance. Through conducting the relevant assessments, WFP will determine locations where use of food vouchers is appropriate, effective and efficient. WFP will use its corporate beneficiary management and transfer platform, SCOPE, to register beneficiaries electronically and provide them with electronic vouchers that can be used to purchase food from local markets. SCOPE is WFP’s beneficiary identity and benefit management system that supports WFP’s programme intervention cycle from beginning to end.  It is a cloud-based solution used for beneficiary registration, intervention setup, distribution planning, entitlement transfers and distribution reporting. Additionally, WFP is also interested in continuing to improve internal tracking systems to enhance communication flow and management within its offices.

Standard minimum qualifications

Education: Completion of secondary school education. A post-secondary certificate in Computer Science or other related functional area. First University Degree in Computer Science or other related area will be a strong advantage.

Experience: 6 years or more in a relevant field of work.

Language: Fluency in both oral and written communication in English and Portuguese.

Key accountabilities (not all-inclusive)

Working in coordination with other Country Offices (CO), staff and partners, the incumbent will perform the following tasks:

• Assist in rolling out WFP corporate system, SCOPE, across areas of intervention;
• Troubleshooting for IT related issues related to electronic voucher transfers;
• More specifically, for the SCOPE system: configure SCOPE Registration Hardware and Software, design and set-up IT components of registration sites, train registrars, retailers and partners and supervise data entry, run and troubleshoot data upload; support business and partners in data cleaning; print WFP SCOPE cards; configure, set-up and support SCOPE distribution HW and SW; act as first level of support for sub-offices and deal with second level support;
• Keep a database of all IT issues that arise keeping a record of lessons learnt and how they were resolved;
• Liaising with WFP Regional Office in Johannesburg to provide immediate support for issues that require escalation to higher levels;
• Keeping inventory of all equipment, ensuring all sub-offices have adequate equipment requirements;
• Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively;
• Monitor technology reliability, identify user needs, analyze data and produce accurate reports to recommend IT solutions to support informative decision-making;
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff;
• Implement improvements to methods and processes within the IT division on SCOPE to support the continuous improvement of services provided;
• Undertake field missions and duty travel as required;
• Perform other related duties as required.

4Ps core organisational capabilities

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Functional capabilities

Other specific job requirements

Desired experiences for entry into the role

•  Has experience analysing service management results and development service enhancement recommendations.
•  Has participated in business process re-engineering efforts and identified service management improvements.
•  Has experience participating in country office procurement/budgeting process.

Terms and conditions

Duration: 6 months with possibility of renewal.

DEADLINE FOR APPLICATIONS

14 June 2019