About us :

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role :

Following an internal move, we have an exciting 12-month contract opportunity for a full-time Premium Guest Services Agent to join our Chief Customer Advocate division. Based at the Virgin Village in Brisbane. You will provide and specialised and tailored service to our high value guests by assisting with their travel needs and responding to operational disrupts.

About you:

You will draw on your premium customer service skills to provide an exceptional and differentiated experience to our premium guests. You will form part of a high performing team who are committed to delivering outstanding personalised service, where you will engage with key stakeholders to maximise team effectiveness and customer satisfaction.

What you’ll need :

• An exceptional service delivery standard (service within a premium environment highly regarded) ;
• Ability to commit to a 24×7 shift workroster ;
• High attention to detail within a fast-paced environment ;
• Demonstrated communication and negotiation skills ;
• Demonstrated problem solving abilities ;
• Experience with our Sabre reservation system.

What you’ll get from us:

• Award winning airline ;
• Diverse career paths and career development – the sky is the limit… at Virgin Australia, you’ll set your own course ;
• Great fares – domestic and international travel benefits for you, your family and your friends
• Industry benefits – lounge membership, hotels, travel insurance, car hire, tours, and retail – you name it, we have a deal for it ;
• Health and wellbeing – access to discounted fitness programs ;
• Corporate health insurance – multiple offers across multiple partners to suit your individual lifestyle ;
• Recognition – we’ve created an environment where people feel recognised and rewarded for their work.